Reporting to the Chief Data Analytics Officer, the Business Analyst Manager will provide expertise in the financial services and collections industry and will have a strong background in financial analysis, business process improvement, and project management within the collections sector. 

The Business Analyst Manager will be responsible for managing a small team of business analysts in identifying, analyzing, and implementing solutions to improve collections processes and drive operational efficiency within the organization. The ideal candidate will have a proven track record of implementing a test and learn agenda to drive business results. In addition, candidates must have experience performing analytics on legal collections and debt settlement. 

• Manage a team of business analysts in the development and implementation of collections strategies
• Utilize data analytics to drive decision-making and optimize collections performance
• Implement a test and learn agenda to continuously improve collections strategies
• Develop and maintain relationships with internal and external stakeholders to drive collections outcomes
• Provide expertise in legal collections and debt settlement processes
• Utilize digital engagement strategies to connect with customers in a digital environment
• Implement digital solutions in a production environment to improve collections efficiency
• Utilize SAS, SQL, Python, and R to perform advanced analytics on collections data
• Provide guidance and mentorship to junior analysts on the team
• Collaborate with stakeholders across the organization to gather requirements, define project scope, and develop project plans for collections initiatives.
• Conduct financial analysis specific to collections performance, including delinquency rates, recovery rates, and portfolio analysis.
• Develop and maintain collections KPIs to track and measure the success of collections strategies and initiatives.
• Manage and prioritize collections projects, ensuring timely completion and high-quality deliverables.
• Communicate collections project status, issues, and risks to senior management and key stakeholders.
• Stay current on industry trends, best practices, and regulatory requirements within the financial services collections industry.

Skills, Experience & Qualifications

• Bachelor's degree in finance, business, or related field
• 2-4 years of experience in collections within the financial services industry
• Proven experience in implementing test and learn agendas to drive business results
• Strong understanding of legal collections and debt settlement processes
• Experience with digital engagement strategies and connecting with customers in a digital environment
• Proficiency in SAS, SQL, Python, and R for performing advanced analytics on collections data
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment

Employer-provided