We are looking for a skilled and motivated IT Support Specialist to be a key member of a small, dynamic, results-oriented team of IT professionals. We need someone who can balance management of various software systems/tools while also providing world class technical support to end-users. The ideal IT Support Specialist should not be afraid to learn, use, and support new tools/software for all our employees.

In this role you will be involved in several different activities related to our systems, with a focus on hardware/software provisioning for a growing user base, end-user support, in-office support, and management of key systems/tools/software. Most of our end-users are based in the United States, but we support end-users in several additional countries worldwide. This position controls access/permissions to enterprise applications, manages G-Suite accounts, helps with local office support (network switches, wireless access points, printers, conference room), and ensures data security across the organization.

Types of Activities and Responsibilities:

• Manage Help Desk tickets in a timely manner.
• Troubleshoot and resolve technical problems via phone, ticket system, email, or in-person.
• Deploy Apple Mac and Windows PC laptop equipment and peripherals to new employees.
• Create new accounts and set up software access/permissions.
• Support and maintain administration of our corporate Google Workspace account.
• Perform software installation and upgrades, including planning and scheduling, testing and coordination.
• Troubleshoot system performance and failure issues.
• Maintain inventory records of all IT equipment and software licenses.
• Create and maintain internal support documentation.
• Optimize networking/security for remote employees’ access to servers and other resources.
• Proactively research new technology and software to develop cost or labor-saving opportunities.
• Research, propose, define, design, and implement system enhancements, including software and hardware upgrades, to improve the reliability of Windows-based and Mac-based systems.
• Examples of software and tools we support include Google Workspace, Microsoft Office, Zoom, Slack, Zendesk, Asana, JIRA, Wordpress, Lucidchart, TeamViewer, Adobe Creative Cloud, and more.
• Work with a team of peers who are smart, professional, pull their own weight, and share a passion for what they are creating.
• This is an in-person/onsite, Monday to Friday position. This is not Hybrid or Remote.

Desired Knowledge, Skills, and Abilities:

• Excellent communication skills through phone, email, and in-person interactions. We want staff members to feel well supported by IT.
• Ability to work professionally in a fast-paced, team environment with internal and external contacts at all levels.
• Strong problem-solving skills with ability to diagnose and resolve systems/software conflicts and problems.
• Attention to detail.
• Logical and creative thinker.
• Available for after-hours support when necessary.
• Physical requirements include lifting and transporting moderately heavy objects, such as computers, monitors, TVs, and other peripherals.
• Exemplifies and attitude that is outgoing and positive and self starter. You are willing to step in an assist across the organization.
• Excellent written and verbal communication skills.

Required Education or Formal Training:

• Associate's Degree or Bachelor's Degree in Technology management or a similar field required.
• Applicable certifications are preferred but not required.

Job Type: Full-time

Pay: Up to $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• This position is onsite and in the office Monday-Friday from 8am-5pm. Are you able to commit to an in-person position?

Experience:

• IT Systems Administration: 2 years (Required)

Work Location: In person