WESTSIDE IS LOOKING FOR AN IT SUPPORT SPECIALIST! 

JOIN A CARING, DEDICATED TEAM PROVIDING HEALTHCARE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Information Technology (IT) Support Specialist is responsible for providing first-tier response for all end user support requests. These support duties cover a wide range of areas from computers, to electronic medical record software, to telecommunications systems and are performed at all Westside locations as needed.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.  

Our Mission: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay Our Vision: Achieve health equity for all   

Our Values: 

• Compassion: Lead with compassion 
• Service: Serve with humility 
• Excellence: Be exceptional 
• Empowerment: Empower all people 

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. 

RESPONSIBILITIES

1. Provide first-tier response and troubleshooting for all end user technology issues
2. Maintain end user morale throughout issue resolution and during stressful situations
3. Elevate system problems to second-tier vendor level (Allscripts, Dentrix, Junction PC, etc.) when needed, and oversee successful resolution of problems
4. Configure user accounts, e-mail, folder permissions, phone setup, etc.
5. Train new users on proper use of hardware and software and provide computer orientation to new employees
6. Deploy hardware and software systems as needed at all locations
7. Troubleshoot and resolve telecommunications and connectivity issues with appropriate vendors
8. Maintain records for all support activities and asset management
9. Conduct inventory and security audits in accordance with IT policies
10. Take ownership of delegated projects and task while displaying a high level of responsibility
11. Show initiative in improving upon existing processes or researching solutions to known issues
12. Communicate with management and end users in a clear and concise manner in the course of performing all duties
13. Provide after-hours “on-call” support for end users in conjunction with other IT staff

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. A+ or similar certification
3. Knowledge of Microsoft Office products, including Excel, Outlook, PowerPoint, and Word
4. One year of end user technical support experience in a help desk, call center, or other corporate environment troubleshooting problems in a Microsoft Windows environment, including laptop and PC hardware, printers, and software
5. Reliable vehicle and valid driver’s license for travel to all locations as needed