Reports To: Chief Executive Officer
Department: Community Association Management
Exemption Status: Exempt/Salary
Summary: This position is directly responsible for creating solid Board of Director (BOD) relationships so that long term relationships are developed, and the Board Members highly recommend Hammersmith® services to other communities. This position also assists in procuring new clients, maximizing participation in Hammersmith® Programs as client resources. Additionally, supervision and oversight of the operational, administrative and financial coordination and success of the Manager team encouraging a positive Corporate Culture.
Essential Duties and Responsibilities:
-Solid Board of Director relationship
-Contact Boards on a quarterly basis or more often as necessary, using the Hammersmith® standard to:
-Attend Board meetings as necessary
-Meet BOD members outside of Board Meetings for performance review.
-Establish current level of client satisfaction.
-Determine if BOD would recommend Hammersmith® services to others
-Determine what tools/resources a BOD requires and help in the implementation and use of the internal resources/services.
-If it is determined a BOD is dissatisfied, make continuous, on-going contact with them to resolve issues
-Engage and involve other department heads as necessary to resolve any service concerns or improve processes
-Encourage Board education and participation in educational opportunities provide by the company, CAI or other industry experts
-Build consistency in establishing Hammersmith® processes and procedures
-Managing expectations of the BOD
-Educating the BOD about company systems.
-Educating the Managers
-Work with Managers to ensure work product is consistent.
-Action Item lists
-Follow-up within 2-3 weeks
-Be available for direct reports and other Managers as needed.
-Make presentations to new and existing clients.
-Follow-up with BOD after proposals and presentations are delivered.
-Maintain a strong presence in the community.
-Take incoming calls from prospective clients, current clients, homeowners, etc.
-Understand the availability of managers.
-Determine what’s in the pipeline.
-Identify resources that are needed.
-Maximize Participation in Hammersmith® Programs
-Must fully understand the programs and their benefits.
-Must have the knowledge and ability to teach and educate about Hammersmith® Programs.
-Create excitement about the programs available.
-Communicate Hammersmith® programs to BODs.
-Enlist/include the support of “Program-Experts” support in communicating Hammersmith® programs.
-Continuously improve/develop programs.
-Provide constant feedback to business partners.
-Address and resolve any issues/concerns related to Hammersmith® programs.
-Operational, administrative and financial coordination and success of your Manager team
-Responsible for the effectiveness of your team’s activities.
-Responsible for the renewal contract process for each client including generating and presenting it, receiving, reviewing and -approving contract renewal forms from Managers and making sure all contracts are signed and placed in Hammersmith® -designated contract files.
-Work with department heads as it relates to:
-Evaluation/observation of employees within the office.
-Budget development and achievement.
-Maintain sound relationships with vendors, and other business partenrs, etc.
-Identify vendor concerns.
-Educate new and existing direct reports and other employees as it relates to what our Mission Statement, Core Values and Our -Shared Commitment Statement represent, understanding that these are the cornerstones of our company and that our Corporate Culture is the “way we do business.”
-Be a good steward of the company culture, and lead by example.
Address issues as they arise.
-Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity and Life Balance.
-Coordinate and lead team building exercises/programs.
-Continuously promote and use to resolve issues.
-Provides guidance to the Community Association Managers and other Community Association staff.
-Ensure that staff members are in compliance with all company policies per the Hammersmith® Employee Handbook.
-Coach and mentor staff to achieve performance goals.
-Provide recruiting requests to Human Resources for available positions within the department; interview and hire employees.
-Train and develop staff.
-Provide timely one-on-ones with staff.
-Monitor and report on staffing needs within the department.
-Review employee timesheets/punches for accuracy.
-Handle disciplinary issues with support staff.
-Create employee action plans as needed.
All of the above duties, otherwise assigned duties, and supervision of other licensed CAMs and staff members as related to -Colorado CAM licensing are hereby delegated to the employee.
Education and Experience:
Full time Hammersmith® employees are offered a full range of benefits including Medical, Dental, Vision, Disability Insurance, HSA and FSA participation, comprehensive 401(k) plan, sick and vacation time, volunteer day of service, and much more!
Hammersmith® is an Equal Opportunity Employer.