The Mundelein Police Department is seeking candidates to fill the role of a Lateral Telecommunicator. 

The Telecommunicator is a civilian employee who is under the immediate Supervision of the Director of Support Services and the Telecommunications Supervisor. The Telecommunicator is the first point of contact a caller/resident has with the Joint Central Lake County ETSB and must always be courteous and professional. The Telecommunicator answers 911 emergency and non-emergency telephone lines, radio transmission, and dispatches Police/Fire personnel assuring prompt service and reliable communication with Police/Fire personnel.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Dispatch all Police/Fire/EMS units to locations provided by citizens requesting service or assistance.
• Monitor fire band for mutual aid calls toned out by other agencies within fire departments jurisdiction.
• Answer incoming telephone calls on 911 lines as well as all telephone lines in order to receive requests for service or assistance.
• Answer all radio transmission directed to the Joint Central Lake County ETSB by Police, Fire, Public Works, and other Village units in order to receive information or request for assistance.
• Monitor all radio traffic to stay up to date as field situations develop.
• Monitor in-bound messages from officers and other departments.
• Monitor prisoners in the jail cells and in the prisoner processing areas through the video system.
• Monitor the alarm board for fire/trouble/burglar alarms and dispatch units when needed.
• Attend work-related seminars and training when assigned.
• Assist citizens at the lobby window 24 hours a day with a multitude of tasks including (but not limited to): Prepare bond sheets, process cash bonds payments for all types of violations; Prepare Administrative Tow sheets and process payments; Process parking pass requests; Assist with driving directions; and Screen complaint information and dispatch officer when necessary.
• Complete other Police Department duties as assigned by Telecommunications Supervisor or other member of the command staff.

Salary and Benefits:

• Annual salary of $66,532 - $75,758, depending on qualifications (DOQ)
• Signing Bonus up to $10,000 DOQ after working six (6) months
• Sick leave accrual at 8 hours per month
• 8 hours Float earned per full quarter worked
• 68 hours of paid Holidays annually
• Paid vacation time off in accordance with Village policy
• Medical Insurance paid at a minimum of 85% by the Village, effective date of hire
• Dental, Vision, and Basic Life Insurance paid 100% by the Village
• IMRF pension enrollment
• 457 Retirement plan
• Tuition Reimbursement for career development courses

• One year of police/fire dispatching experience is required.  
• A high school degree or equivalent is required. 
• Ability to obtain and maintain required certifications, including L.E.A.D.S. and E.M.D.
• Willingness to work shift coverage when situations such as sick time, staffing shortages and other emergency events occur. 
• Must be able to work all shifts, including overnight, weekends and holidays. 12-hour shifts are probable. 
• Must be able to remain calm in emergency situations. 
• Employment is contingent upon successful completion of background investigation and drug screen. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires physical strength and the ability to lift and/or move heavy objects such as boxes, law enforcement and public safety equipment, desks, chairs, and other office furniture. 
• Requires the visual ability to read and write reports and correspondence and use a computer.
• Requires the speaking ability sufficient to communicate effectively with other individuals in person and over a telephone.
• Requires the ability to perform the job in a safe manner with concern and care for the safety of self and fellow employees.
• Requires the physical ability to sit continuously at a computer terminal for periods of two hours.
• Requires the mental capacity to concentrate on administrative tasks and attend/participate in long meetings.

The Village of Mundelein is an Equal Opportunity Employer complying with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.