JOHN LEE NISSAN SERIVCE

John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through.

Responsibilities:

-Handle customer inquiries by phone, text, and email
-Assist customers with scheduling and general service coordination

-Maintain accurate notes and communication in our systems
-Support customer follow-up efforts and retention goals
-Work collaboratively with the service department to keep customer flow smooth
-Participate in regular training and process development

-Outbound calls
 

What we're looking for:

-Service BDC, BDC, call center, or dealership experience preferred
-Strong phone voice and customer-focused communication
-Confidence using computers and CRM tools
-Reliability, professionalism, and consistent follow-through
-Ability to stay organized in a fast-paced environment
-Positive attitude and willingness to learn
 

What we offer:

-Competitive hourly pay plus commission and bonuses
-Full benefits: medical, dental, vision, life
-Employee discounts
-Growth and advancement opportunities
 

TO APPLY

Submit your resume through Indeed or apply in person at:
John Lee Nissan Service Center
Drug-Free Workplace. Equal Opportunity Employer.

License/Certification:

• Drivers License (Required)

Work Location: One location Please apply online or in person here:

120 East 23rd street Panama City FL 32405   ask for Mike Schweers 

BDC Representative Requirements:

• High school diploma or equivalent; a bachelor’s degree in marketing or a related field is a plus.
• Proven experience in a customer service, sales, or telemarketing role.
• Proficiency with Customer Relationship Management (CRM) software and other relevant tools.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of the industry’s products and services, with a willingness to undergo continuous training.
• Must have reliable transportation.
• Must have a super positive attitude and be " people person "