Reports to: Program Manager

This position is non-exempt

In collaboration with UACDC’s STEPS for Success Program, the Navigator coordinates the development and application of participant’s individualized goal plan (IGP); manages service system delivery for the participant and their household members; maximizes the involvement of all persons in the implementation of plans. This position facilitates the integration, coordination, and implementation of wraparound services using the logistical techniques of Person-Centered Programming and Planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide care coordination services based on the person-centered model for a limited number of children/youth and families. 
• Administer program enrollment survey and annual survey, which specifically measures the outcomes of program goals.
• Perform need and risk assessments, evaluate and analyze individual goal plans.
• Coordinate scheduling of and facilitate Circle of Support Meetings for STEPS families.
• Utilize system of care values in facilitating wrap-around meetings, empowering families and youth to be full participants in the process.
• Engage families, formal supports, and informal supports in the coordination and facilitation of wrap-around meetings. 
• Provide individualized support outside of circle group when needed (identify need, plan intervention, and implement intervention). 
• Work across boundaries to provide seamless service delivery for children/youth and families.
• Foster a service team climate that respects the culture, diversity, values, and preferences of the children/youth, families and communities served.
• Maintain records on participants, families served, and program's progress.
• Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director.
• Develop a working knowledge of community resources.
• Prepares periodic reports and records on program activities, progress, status or other special reports for management or external agencies. 
• Follow multiple grant guidelines for program analysis. 
• Operate within program budget guideline. 
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Motivation & Initiative Sub competencies: Ethical, Professional, and Persuasive: Shows commitment to the company and employees; Assertive takes a lead role; Creates new idea; Exhibits self-confidence; is achievement oriented; Ability to be persuasive & is an effective negotiator.
• Administrative Skills Sub competencies: Detail Orientation, Planning & Organizing: Possesses ability to organize, plan and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks and plans, anticipates potential problems & analyzes alternative solutions.
• Interpersonal style Sub competencies: Interpersonal Skills, Communication, and Teamwork. Relates to people in an open, honest, sincere manner. Treats people with respect. Develops effective working relationships is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports
• Self-Management Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, and Composure: Adapts readily to changes. Works effectively under stress. Needs minimal supervision; is comfortable working in a fast paced environment. Is reliable, dependable & results-oriented Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions.
• Thinking & Problem Solving Sub competencies: Problem Solving; Judgment & Decision Making.
• Diagnoses problems efficiently. Gathers sufficient input before making decision or plans. Makes timely decisions. Quickly determines source of problem. Identifies information needed to solve problem. Analyzes alternative solutions
• Customer Focus / Orientation Sub competencies: Customer Orientation Sensitive & responsive to internal and external customer needs; demonstrates skills in customer service and satisfaction, maintains a positive attitude, willing to listen to customer problems & seeks solutions; stays in tune with changing needs of customers.

Bachelor’s degree in human services or related field and at least two years of relevant work experience. Experience in person–centered programming and planning is a plus and can be used in lieu of education. Excellent deductive reasoning skills, the ability to communicate effectively verbally and/or in writing and have knowledge of, and the ability to implement the System of Care principles and approaches to care coordination. Experience leading family-team meetings and/or wraparound meetings is preferred. Experience working with diverse populations as well as “high-risk” youth and families. Ability to work with others on a program team. Excellent group facilitation skills. Excellent verbal and writing skills. Excellent organizational and time management skills, ability to work independently. Skills in coordinating activities, evaluating data and establishing priorities. Evening and weekend availability, when necessary. Ability to attend all mandatory training and staff meetings. Must have reliable transportation and willingness to travel locally.

ADA Statement: In addition to the duties enumerated above, this position also has physical components as listed below. The list is

intended to give an overview of the position as performed by a person without disabilities. In conformation with the American with Disabilities Act and UACDC’s policy on Equal Employment Opportunity, UACDC will make reasonable adjustments to enable an otherwise qualified individual with a disability to perform the essential functions of the position with or without accommodation where necessary.  

Occasional reaching, occasional bending, occasional stooping, occasional kneeling, occasional crouching, occasional stair climbing, frequent standing, frequent walking, frequent sitting, frequent turning, occasional carrying, pushing and/or pulling up to 10 lbs.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Disclaimer: Job descriptions are not meant to be all-inclusive and the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.