Description 

Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an elite team of experienced nurses. Their ability to create positive healthcare experiences and empower people in their health journeys allows us to improve clinical outcomes. 

Without these incredible team members, we wouldn’t be able to make the positive impact that we do. Their consistent efforts in supporting, encouraging, and caring for our patients, especially during these uncertain times, while giving them personalized care truly make a difference. If this mission resonates with you, we invite you to join us. 

Position Summary

The IT Support Specialist is responsible for providing remote technical assistance and support to end users related to computer systems, hardware, or software. This position is primarily remote however periodic work in the office is required for computer setup, shipping and receiving equipment, inventory, and performing hardware maintenance and repairs. We observe safe practices and social distancing while working in the office.

Essential Functions

· Monitor and manage tickets in the centralized issue-tracking system

· Respond to queries either in person, over the phone, by email or by messaging

· Follow up to ensure the issue has been resolved

· Gain feedback from users about computer usage

· Provide IT orientation to new users as part of the onboarding process

· Write and update documentation and training materials

· Install, modify, and repair computer hardware and software

· Install computer peripherals for users

· Manage and monitor internal assets to ensure accurate inventory records

· Maintain daily performance of computer systems

· Inform management of recurring problems 

· Coordinate with other teams as required for escalation and assistance

Required Education and Experience

· Associate degree in computer science or a related field or 

· 1 or more years of Helpdesk experience 

· Industry-recognized certifications like CompTIA A+ or similar certifications are preferred.

· Ability to diagnose and resolve basic computer/technical issues

· Excellent verbal and written communication skills

· Keen attention to detail, memory of patterns, and interest in problem-solving

· Interest in continuous learning self-guided training and skill improvement