The Donor Engagement Coordinator is an integral member of the Philanthropy team, focused on donor stewardship and benefit fulfillment for the individual donors of the Cincinnati Symphony Orchestra and Cincinnati Pops (CSO). The Donor Engagement Coordinator will create and manage a donor-centric stewardship program for all individual donors with the goal of promoting a culture of philanthropy that celebrates the generosity of every donor who invests in the mission of the CSO. 

Job Duties and Responsibilities:

• Manage donor cultivation and engagement activities for the individual donors to the Orchestra Fund.
• Manage the concert preparations for the Philanthropy team which includes; donor parking logistics, text alerts and concert reminders, and coordinating details for donor hospitality in the Taft Suite.
• Work in conjunction with the Events Planner on donor events to manage logistics such as event RSVPs, list generation, nametags, etc.
• Coordinate and manage the annual tax letter to donors $250 and above.
• Manage the creation and distribution of donor stewardship materials, including for special occasions to board members, donors and Philanthropy team members.
• Order and maintain the Philanthropy department’s branded printing and mailing supplies including letterhead, envelopes, buckslips, etc.
• Work with the Data team to manage individual donor recognition elements for the program book including the donor honor roll.
• Manage the monthly credit card statement for the Philanthropy team, which includes gathering the receipts and coding the statement for the Finance department.
• Manage donor appointments for the Chief Philanthropy Officer, the Director of Individual Giving and the Director of Special Campaigns and Legacy Giving, which may include calling and making appointments, confirming them, and/or making reservations.
• Serve as a point of contact for general Philanthropy phone calls that can be directed to the team members.
• Support organization’s Diversity, Equity and Inclusion initiatives as well as supporting a respectful organizational culture.
• Other duties as assigned.

• Experience preparing external communications. 
• Ability to work independently, set priorities, multi-task and use independent judgment while keeping Supervisor informed of work activity and issues.
• Experience working cross departmentally with a variety of stakeholders including staff, volunteers, donors, and prospects.
• Proven effectiveness in problem solving and make sound decisions.
• Experience with relational databases such as Tessitura or Raiser’s Edge.
• Ability to work outside traditional business hours (nights and weekends). 
• Experience in PC/Microsoft environment. 
• Enthusiasm for the performance of live music. 

Reporting Relationship: Assistant Director of Individual Giving