Partner Veterinary is looking for an Oncology Client Service Coordinator to join our Richmond, VA team!

Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business. 

Be a part of reimagining and transforming the veterinary profession by joining our team at our Emergency, and Specialty hospital open in Richmond, VA!  

Do you want to grow and advance your skills? Partner Veterinary has you covered!

• We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success from day 1, 

• We gift you a *wellness week of PTO after 90 days in your position. This includes 30-40 hours of extra time off dependent upon your weekly schedule. Partner Veterinary recognizes the demand that is on team members, and this wellness week allows you to rest and relax with a week off after your initial 90 days.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients and team with an “I can help” approach. 

The daily emphasis is on tasks that facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community. 

Tasks include check in/check out of patients, collection of payments, cleaning rooms in between patient visits, scheduling appointments, triaging phone calls/voicemails, requesting records for new patients, sending records to referral hospitals, and collecting new client forms.  

Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. An abundance of empathy and compassion for Oncology patients is a must. 

You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Our team member benefits and perks:

Benefits:

• *Paid wellness week off after completing 90 days, if currently employed
• 3 weeks paid vacation, prorated your first year
• Annual uniform allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level 
• Scribes document exams and facilitate discharging appointments
• Care Advocates perform client communications, review estimates, and grief discussions to promote continuity of care
• Onsite MRI and CT 

• Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
• Understanding of veterinary workflows, procedures, and medical terminology
• A curious and motivated energy 
• Interest in collaborating with the teams across the Partner network 
• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Our core values:

• Reimagine
• Fearlessness
• Community Care 

About us:

Our mission statement is our commitment to our team: “Doing our part to improve the veterinary landscape and pioneer a transformative approach to team health and happiness, creating a healing environment for ourselves and our partners, pet families, and patients.” https://partnervesc.com/careers/ 

Are you ready to learn more? Visit our website and apply on our careers page. We look forward to meeting you!