TITLE: Outdoor Experience Manager

REPORTS TO: Director of Outdoor Experience

FLSA CLASSIFICATION: Exempt

DATE: September 2024

GRADE: 5

WORK LOCATION: Assigned Camp Property or Service Center

SUMMARY OF POSITION

The Outdoor Experience Manager (OEM) develops, retains, and increases girl and adult membership through planning and implementing engaging, dynamic outdoor programming. They are responsible for the overall camping and outdoor program management, including seasonal staffing, program design and delivery, program marketing, and risk management. The incumbent is responsible for providing outdoor programming in their assigned communities. The OEM builds and maintains strategic partnerships with local organizations, businesses, and interest groups in furtherance of the council's overall goals.

ACCOUNTABILITIES

• Manage outdoor experience programming in the council's jurisdiction that could include:
• Management of weekend programming
• Management of overnight and day camp programming
• Recruiting, training, and management of seasonal camp staff and year-round staff
• Coordinating services of all program and site vendors (food, supplies, program providers, etc.)
• Risk management, safety, security, and crisis communication plans
• Development and delivery of all program activities for assigned camps, program sites, and geographic regions.
• Build and maintain partnerships with area organizations, businesses and interest groups that enhance program offerings to our membership.
• Provide leadership, coaching, feedback and development to seasonal staff ensuring measurable goals and accountabilities for customer service and member experience are set and achieved.
• Provide program support, development and training to members and troops in assigned areas.
• Serve as an expert resource for staff and volunteers on the Girl Scout Leadership Experience program model, staying up-to-date and informed of expansion and changes in the evolution of the program.
• Establish and manage proactive risk management practices that address safety within the camp experience and environment for staff and participants. Provide leadership to staff in this area and in crisis response.
• Provide an annual calendar of program activities designed to meet the needs of girls.
• Conduct program evaluations. Develop and maintain a quantifiable evaluation process and report to senior leadership regarding achievement of outcomes.
• Design and implement an outdoor experience marketing plan to meet attendance goals and maximize attendance.
• Participate in the development of the budget for assigned programs, camps and sites and manage budget for assigned areas.
• Manage ACA accreditation process and ensure assigned program sites meet or exceed evaluation criteria to maintain accreditation.
• Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans.
• Participate actively in developing environments that foster diversity, equity, inclusion belonging, and access through words, actions, and attitude. Ensure work plans are designed to enhance the diversity of our membership.
• Perform other duties as necessary or assigned.

QUALIFICATIONS

Core Competencies

• Outdoor Program Development
• Sales Ambition & Drive
• Achieve Results
• Problem Solving
• Marketing Knowledge
• Project Management
• Budget Administration
• Judgment & Decision Making
• Team-building & Development of Others

Qualifications

• Bachelor's degree in recreation, education, non-profit management or related field or an equivalent combination of education and directly related experience
• Minimum of two years of demonstrated experience in youth program development and management of camp programs, including supervision of employed staff.
• Demonstrated competency in community organizing, planning, time management, and problem-solving/conflict management.
• Willingness and ability to work regular and varied hours, including some evenings and most weekends; extended days and hours during summer camp season
• Willingness and ability to live on-site during the summer camp season, which may include moving between up to three camp properties.
• ACA Standards Visitor status or willingness to obtain
• Certification in or ability to become certified in first aid and one or more of the following: lifeguard instructor, archery instructor, boating and climbing. Training can be provided.
• Experience overseeing seasonal food service staff and health staff

ADDITIONAL REQUIREMENTS

• Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont.
• Successfully pass criminal and driver background investigation.
• Minimum age 25
• Valid state-issued driver's license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis, and willingness and ability to travel throughout the council's geographic area.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls including the operation of computer keyboard, calculator, copier machine, and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading.

DISCLOSURE & ACKNOWLEDGEMENT

The statements above reflect the essential functions and qualifications for this job but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.