POSITION OVERVIEW

The Cascade PBS’s mission is to inform and inspire our community to make the world a better place.

Our vision is to be the most essential and relevant media organization in the region.

Provide excellent customer service by being professional, courteous, friendly, and prompt in directing station visitors and calls. Make a positive impact in the community while demonstrating Cascade PBS’s values of integrity, community, innovation and diversity.

Hourly Rate: $21.53-$21.75 

Location: On-Site, Seattle, WA

Cascade PBS offers competitive benefits to team members working 20 hours or more a week. 

Benefits include:

• 11 paid holidays
• 1 personal holiday
• 12 days of vacation to start
• 10 days of sick
• Half-day Fridays during Summer
• Company-matched 401(k) Retirement Plan that is fully vested immediately
• Employer paid ORCA card
• Employee Assistance Program (EAP)
• Medical
• Dental 
• Vision

KEY RESPONSIBILITIES/DUTIES

• Open and secure Cascade PBS lobby area and keeps the area orderly and free of clutter
• Greet and direct station guests and visitors 
• Handle and route internal and external calls and paging on a multi-line phone system
• Refer questions and requests for information to the appropriate departments (e.g. Programming, Customer Service, Engineering, Accounting)
• Accept and monitor incoming and outgoing courier deliveries including UPS and FedEx
• Assign, distribute and collect ID badges for vendors and guests, as well as tracking temporary use badges
• Maintain confidentiality as appropriate
• Work closely with other Receptionists to assist team members with parking inquiries and issues as they arise via Cascade PBS’s parking app
• Update and maintain Reception page on Cascade PBS internal intranet
• Process and prepare outgoing mail
• Open, sort, mark as received, and distribute daily incoming mail to internal mailboxes  
• Inform recipients of incoming packages and maintain staff mailboxes
• Monitor station vehicle calendars
• Inventory, order, and maintain Admin. event closet, lunchroom and general office supplies
• Empty dishwasher each morning
• Update and distribute Cascade PBS Phone List
• Work closely with on-call to provide training and updates of new protocols, practices, and equipment
• Train supplemental staff and other temporary front desk personnel
• Staff reception desk during special events as assigned
• Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

REQUIRED SKILLS/ABILITIES

• Excellent interpersonal communication skills appropriately tailored to different recipients required
• Committed to working with and supporting diverse guests and visitors
• Proficient in MS Outlook, working knowledge of MS Office software, commitment to on-going technical skill development as relates to Position
• Ability to handle multiple tasks with a positive and professional manner

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• One year of receptionist and/or customer service experience required
• One year of experience with multi-line telephone system strongly preferred 

PHYSICAL REQUIREMENTS

• Moderate to heavy physical tasks up to lifting 55 pounds unassisted required
• Lifting, stretching, climbing steps, bending and moving office equipment required
• Ability to sit and type for long periods of time
• Ability to view data on a computer screen for long periods of time
• Ability to work some evenings, weekends, holidays and on-call shifts as needed

 Cascade PBS is committed to building a team that represents a diversity of thought, experience, and personal background. Our organization serves a diverse community, in terms of ethnicity, class, culture, language, sexual orientation and disabilities and we are committed to increasing diversity and inclusion amongst our staff population. We encourage everyone interested in this role to apply even if you don’t meet all the requirements.

The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@kcts9.org.