The Cahill Place Supportive Housing Site Director is responsible for carrying out the mission of CCHC by guiding the overall operation of the supportive housing program(s) including property management and services that serve formerly homeless families with children. The Site Director will coordinate with service providers for program services that serve families with children. This upper level management position involves ensuring the CCHC culture of treating all people with dignity and respect is established and maintained within their community of staff and clients. This person is responsible for leading a team of employees, volunteers, and partners to carry out the property and program goals based on “Housing First” and “Harm Reduction” philosophies.
Duties and Responsibilities include the following:
1. Understand “Housing First” and “Harm Reduction” philosophies and apply as needed to specific management duties.
2. Recruit and develop staff including employee, volunteer, and contracted positions. Supervise and actively manage staff development including coaching, mentoring, performance assessments, discipline, and timekeeping. Attend meetings and trainings appropriate to the program and ensure staff do the same. Conduct train-the-trainer sessions as needed.
3. Assist in preparing and managing property’s and program’s annual budgets by monitoring spending throughout the year.
4. Assist with grant writing and reporting.
5. Review financial reports and prepare budget variance and project narrative monthly. Participate in operations and Site Director meetings.
6. Inspect interior and exterior of buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
7. Oversee tenant activities and tenant supportive services.
8. Oversee tenant activities to ensure rapid turnover of vacant apartments including applicant selection process, inspections, rental payment, house rules, eviction process, and supportive services.
9. Understand and correctly implement tenant selection criteria by thoroughly understanding the funding matrix and implications for tenancy. Oversee activities performed by Property Manager to ensure correct implementation of tenant selection, enforcement of lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
10. Ensure departing tenants are properly moved out and all paperwork is completed.
11. Understand and enforce program rules including resident selection, Fair Housing laws, building safety, health codes, and local ordinances.
12. Develop and maintain tenant files and records for funders and compliance agencies.
13. Develop methods of evaluating program outcomes; monitor and report the progress of program goals/outcomes. Provide timely reports to funders, partners and supervisor.
14. Compile statistical information to complete reports for various funding sources on a routine basis including HMIS and CCHC data collection systems.
15. Provide tours and engage in public outreach events as requested. Act as liaison with community service partners, law enforcement, advocate, etc. Participate in Continuum of Care (COC) meetings.
16. Code and submit all invoices in a timely manner (at least weekly), including billings from sub-grantees.
17. Oversee and implement contracts as needed.
18. Participate in CCHC and funder inspections. Assist Asset Manager and as needed to ensure completion of capital projects.
19. Maintain vehicle(s) assigned to the program including oversight of maintenance, gas cards, and insurance.
20. Respond to occasional emergencies after hours or on weekends. Fill in for staff as needed.
21. Respond to tenant grievances and concerns pertaining to program activities, participants and employees. Manage difficult tenant and employee issues by deescalating potentially volatile situations and seeking additional help, including police assistance, as needed.
22. Responsible for program development of new initiatives including full implementation.
This position requires a unique combination of social service skills as well as property and team management experience. A degree or equivalent experience in human services, business administration, program management, mental health or chemical dependency managerial roles, subsidized property management, or related fields is required. Supervisory experience is also required. This position requires a valid driver’s license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.
• Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies.
• Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and calculating percentages.
• Demonstrated competency using computer programs such as Microsoft Word and Excel as well as ability to learn and use new systems as needed.
• Self-motivation and the ability to work independently including prioritizing job duties.
• Manage and successfully lead and motivate a team of diverse individuals with various job duties
• Ability to maintain confidentiality.
• Understand and be sensitive to the effects of trauma on an individual and its impact on successful tenancy, including an understanding of homeless populations
• Skill in establishing and maintaining positive relationships with diverse tenants, applicants, and staff.
• Regular attendance, reliability, and punctuality
• Available to respond to occasional property or tenant emergencies
• Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs.
Center City Housing Corp is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status.