Life at Healthy Alliance

At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy. 

As a 2019-23 Albany Business Review’s Best Places to Work and a 2021-2024 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance

We offer amenities, professional development opportunities, events, and programming that supports the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package 
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and      vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
• 401K with a company match
• Unlimited paid time off after 90 days  of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: $73,800 - $84,870 per year, commensurate with experience

Who You Are

The IT Systems Administrator is responsible for the day-to-day maintenance, operation, and support of all Information Technology offerings and services, with oversight from the IT and Security Manager. In the course of your duties, you will handle end-user computing, software management/updates, website maintenance, incident response, and all incoming service requests. 

We are looking for someone who resides in the Syracuse/Watertown area. This position is hybrid and requires 1-2 days per week in-office (20%). Some travel may be required between our offices (10%) — located in Syracuse, Schenectady, and Glens Falls — though this position will primarily work from our Syracuse office.

What You’ll Do

· Administer, troubleshoot, and support cloud-based applications and platforms, including Microsoft Azure (IaaS, Azure Active Directory), Office 365 (SharePoint, OneDrive, Exchange/Outlook), Intune MDM, Zoom Meetings/Zoom Rooms, Antivirus/EDR, Email Gateways, and others.

· Provide both remote and in-person end-user support for both internal and external users as needed.

· Onboard/offboard users as it relates to IT.

· Claim and resolve inbound incidents and service requests within designated SLAs.

· Support and maintain office networks, including Zoom Rooms, conference room equipment, networking components (security gateway/VPN, switching, access points), printers, and physical security hardware/software, which may require some travel.

· Responsible for backend maintenance and updates on company website.

· Image, configure, deploy, and maintain both physical and virtual machines running various operating systems, including Windows 11, Windows Server OS, virtual appliances, mobile OS, and others.

· Coordinate automated software upgrades and patching through Microsoft Intune MDM and other third-party patching solutions.

· Manage all anti-virus/EDR endpoint installations and updates.

· Responsible for maintaining accurate inventory of all assets in the IT Inventory Management tool.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice. 

What You’ll Need

Education

· Bachelor’s degree in the field of Computer Science, Engineering, Information Systems, or a combination of education, training, experience, or certifications in the areas of infrastructure, database administration, network security, and/or Windows and Linux server administration.

Professional Work Experience

· Minimum 3-5 years of experience as a server administrator and/or network administrator.

· Previous IT, customer-facing experience required.

Skills, Knowledge, and Abilities

· Broad knowledge of the Office 365 suite, including new user creation, access groups/roles, security policies, Exchange, mailbox settings, subscription models, reports, and provisioning.

· Experience deploying, configuring, and maintaining infrastructure, applications, networking components, and databases in the Microsoft Azure AD cloud environment (or comparable).

· In-depth experience with Windows Server and Desktop OS administration, including security components, permissions, account management, and application deployment.

· Experience with Mobile Device Management (MDM) tools — compliance profiles, configuration profiles, etc.

· Thorough understanding of email flow and the ability to troubleshoot mail flow issues from gateways to user mailboxes.

· Basic networking knowledge (e.g., ISP, Security Gateway, Firewall, Switches, IP Phones, wireless devices).

· Experience working with third-party vendors on technical requirements for implementation, troubleshooting, and support. 

· Working knowledge of web hosting, DNS, and HTML/CSS.

· Focuses on continuous improvement in team processes and practices.

· Service-oriented with a focus on managing and resolving issues in alignment with the SLAs.

· Security-conscious and able to identify risks, gaps, and potential for improvements in cybersecurity posture.

· Able to perform root-cause analysis of problems and translate them into relevant solutions.

· Ability to establish and maintain communications with internal and external customers to keep them updated with statuses of their requests, influence customers, and successfully set their expectations.

· Excellent communication and listening skills. 

· Demonstrated ability to anticipate client needs, articulate technical solutions and concepts through verbal and written communications in a clear and concise manner.

· Excellent interpersonal skills with strong customer service focus.

· Ability to work both independently and part of a team.

· Ability to work with remote teams in a hybrid work environment.

· Demonstrate emotional intelligence and ability to work through ambiguity and frequent change as an expected part of a start-up culture. Approaches challenging tasks with a “can-do” attitude.

· Must demonstrate commitment to the company’s mission and vision with the ability to perform all work in accordance with our core competencies and values. 

· Occasional travel and/or transport of equipment to/from alternate work sites or shipping facilities.

Your next career opportunity is at Healthy Alliance!

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.org.

Privacy Requirement 

This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. 

Healthy Alliance is an At-Will Employer.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.