Receptionist
Austin, TX Office/Administration
Job Type
Full-time, Full-time
Description


**$16.00 - $18.00 an hour based on experience **

2nd Shift: M - F, 9am - 6pm

(1) Saturday per month, 8am - 1pm (paid overtime)

This is not a remote position, but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).


WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.


HOW YOU CAN HELP US

As ABC’s Receptionist, you will utilize an in-depth knowledge of ABC’s services and program to effectively communicate with customers, employees and visitors on the phone and in person.


WHAT YOU’LL DO

  • Receive, screen all incoming phone calls and connect them to appropriate personnel.
  • Provide timely and accurate information to incoming customer requests.
  • Warmly greet and direct all visitors entering the office premises.
  • Sort and deliver mail, packages, deliveries and messages to the appropriate department.
  • Distribute incoming email and fax communication to appropriate departments or personnel.
  • Provide general clerical and administrative support to all levels of professionals.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude at all times with customers, fellow employees and supervisors.
Requirements

WHAT WE LOOK FOR

  • Previous customer service experience and/or phone experience preferred.
  • Ability to organize and prioritize workload, work under pressure in a fast paced environment, and handle irate customers while still maintaining good composure.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Excellent written communication skills, including spelling and punctuation.
  • Must be able to adapt quickly in an ever-changing, fast paced environment.
  • High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Computer skills.
  • Ability to sit for long periods of time.
  • Must be able to work (1) Saturday per month - front desk Sat. schedule is rotated and the hours are 8am - 1pm (paid overtime).

WHAT WE OFFER

  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Participation in Profit Sharing plan 
  • Additional compensation for promoting and referring our services (Lead Now Program).
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • Potential to work from home a percentage of the time after 90 days of training.

 ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.