Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

This position is responsible for monthly billing and is the subject matter expert for the Policy Administration team. Monthly billing includes the generation and printing of all policy billing statements, fee for service bills, and bills for partner license fees. The Policy Administration duties include new staff member training, assisting as needed with posting cash and related policy adjustments, and the printing of all refund and vendor payments.  

Essential Duties

• Generate the monthly policy billing statements, fee for service bills, and partner bills.
• Supervise the Policy Administration team including training, coaching, monitoring productivity and evaluating performance.
• Work with the Revenue Cycle Management department to resolve customer account billing discrepancies.
• Generate and reconcile reporting to partners and TPA customers.
• Assist with cash application and problem solving when necessary.
• Print customer refund checks as submitted by the Revenue Cycle Management department and requested by the Policy Administration department.
• Pull and post monthly ACH premium payments.
• Perform monthly AR reconciliations and capitation reports for Partners and SDC TPA.
• Research discrepancies between systems, interacting with third party insurance company and internal teams.
• Develop and maintain procedures and training resources for the Policy Administration department that align with internal and third-party insurance company requirements.
• Perform other duties as assigned.

• High school diploma or equivalent is required; an Associate’s or bachelor’s degree is preferred
• 2-4 years previous applicable experience

Other Qualifications

• Computer - experience with Microsoft Office applications including Excel, Word, and Outlook
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service,
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - ability to process the required amount of transactions in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.

Physical Effort & Working Conditions

Work is performed remotely (home office) or in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.