Passionate about making a difference in the lives of animals and the community? Join the Dumb Friends League as a Development Administrator and play a key role in supporting our mission to end pet homelessness and animal suffering. In this dynamic position, you will engage with donors, adopters, and the community to advance our fundraising efforts, assist with executing donor engagement strategies, and ensure the smooth operation of development activities.

As part of our development team, you’ll manage stewardship programs, organize donor communications, support events, and help maintain accurate donor records in our CRM. Your administrative expertise will also be key in ensuring productive internal communication, meeting coordination, and tracking department budgets.

If you are highly organized, detail-oriented, and skilled in building meaningful relationships, we invite you to apply! This is an opportunity to make a direct impact on the success of our fundraising programs while being part of a compassionate and dedicated team.

Purpose of Position: The Development Associate will engage donors, adopters, and the community in advancing the organizational mission. The position supports and assists with executing all aspects of Dumb Friends League Development strategies including growth in new donor acquisition, increasing donor retention, benefits fulfillment, donor communications and engagement strategies, and ensuring productive and efficient departmental communication processes to maximize resources and broaden fundraising capacity. The Development Associate will provide support and key activations to ensure efficient operations and assist in reaching revenue and community stewardship goals. 

Responsibilities 

Stewardship Programs: 

• Manage and grow the Memorial Garden program including monitoring price structure and costs and stewarding current Memorial Garden families and working with new families, vendors, and Facilities department.  
• Manage the process for bulk mailing of daily or annual tax acknowledgements, annual holiday card process, and gift acknowledgements.  
• Assist at key annual stewardship events along with Manager of Major and Planned Giving, Annual Giving and Stewardship, and Events as needed. 
• Steward Chameleon gifts as needed.  
• Support the Monthly Donor program by identifying and welcoming new monthly donors via welcome emails. Assist in donor calls for updating, adding or canceling monthly gifts as needed. 

Corporate and Foundation Stewardship: 

• Assist with off-site partner tabling events. 
• Setup, manage. report on and steward RallyUp web pages for corporate fundraisers.  
• Assist Foundations with processing of Thank You letters. 

Administrative: 

• Monitor and manage the Development Team general emails to ensure that donor communications are promptly and accurately stewarded. Update donor records in CRM to reflect communications or stewardship efforts. 
• Monitor and update Department budgets and report periodically as requested by the Director of Development or other officers.  
• Monitor and support updates to donor databases to ensure that donation and donor information is accurate and up to date including contact information, Notes and contact preferences. 
• Maintain and keep organized the Development team SharePoint to ensure the most up to date records are available, including but not restricted to SOPs, revenue reports, marketing materials, and campaign tracking.  
• Maintain the Development Team shared calendar for meetings, birthdays and work anniversaries.  
• Organize and support Development team meetings; secure the meeting space, update and distribute the agenda prior to the meeting, issue calendar invitations, take, distribute and post meeting notes, and coordinate any Food and Beverage needs. 
• Maintain accurate and up-to-date Planned Giving digital files and track paperwork as requested by the Philanthropy team. 
• Maintain accurate and up to date Pet Guardianship paperwork, digitize any paper forms and add to Pet Guardianship SharePoint files. 
• Support donor inquiries for credit card updates and monthly donor cancelations or updates. 

People Care 

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. 

Competencies 

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources 

Organizational Key Competencies 

• Integrity and Ethics 
• Adapting to Change and Ambiguity 
• Customer and Community Focus 
• Emotional Intelligence 
• Excellence 

Position Key Competencies 

• Project and Process Management  
• Analytical Thinking  
• Financial Acumen  
• Fiscal Responsibility  
• Excellent Communication Skills  
• Results Oriented  

Supervisory or Managerial Responsibility 

• Volunteers 

Travel 

• This position may require travel to different work sites 

Schedule: 40 hours/week, Monday - Friday, in-office with hybrid opportunity

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401(k)
• And more!

Compensation:  $22.50 - $23.64 per hour (starting pay commensurate with market, experience, and equity)

We will begin reviewing applications as they are received and anticipate closing the application period on October 17, 2024. 

Work Conditions and Physical Requirements 

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation. 

 Position Qualifications  Knowledge/Skills/Abilities 

• Experience supporting senior-level staff/executives  
• Exemplary customer service skills  
• Ability to maintain confidentiality  
• Ability to complete tasks in fast-paced environment  
• Excellent verbal, written, and interpersonal communication skills  
• High level of organization, attention to detail, and ability to be self-motivated  
• High level of skill in using MS Word, Excel, and PowerPoint, in addition to CRM. 

Required 

• Education: High school diploma or equivalency 
• Work Experience: Three years of administrative support experience 

Desired 

• Associate or bachelor's degree 
• Previous experience providing administrative support in a nonprofit, mission-driven organization