Come Smile with Us!

Do you thrive in the space where business meets technology? If you are ready for a new opportunity to keep operations running smoothly, collaborate on key initiatives, support innovation, and drive meaningful impact, let's talk. 

Delta Dental of Iowa is looking for a Technical Business Analyst II to provide hands-on production support through both automated and manual processes, while efficiently managing escalations and triaging. You will ensure the business runs smoothly while supporting innovation. This is an opportunity to collaborate on the planning and development of key business systems and projects that are critical to operations. By gathering and analyzing requirements, you will shape solutions that enhance our organizational functions and business processes. Serve as a key liaison between business stakeholders and technical teams. You will lead and document dynamic business requirement discussions, ensuring IT teams and project participants have the insights they need to succeed. Use your collaboration skills to contribute to the successful execution of company-wide strategies. Help streamline processes, develop efficient workflows, and guide tooling decisions that drive performance. Leverage advanced system and data analytical tools to support both business and technical teams, fostering a culture of collaboration and innovation.

Why Delta Dental of Iowa?

For your smile. For your health. For your community.

At Delta Dental of Iowa, we’re more than just a dental and vision insurance company. Improving health and wellness is at the center of everything we do. As a not-for-profit, we aim to build stronger communities by investing in actions that promote and improve health. Delta Dental of Iowa invests 40% of our dollars directly back into the communities we serve.

Come see why we are passionate about "Bringing Smiles" to our customers. Our team enjoys competitive pay and benefits, an awesome "One Team" approach, and a company culture that fosters "Exceptional Quality Service" and "Leadership at All Levels." Together, we can make a difference – not only in Iowa but across the country.

Essential Functions and Principal Accountabilities:

• Under general supervision, support multiple projects and systems via troubleshooting and basic data analysis.
• Perform extensive testing and quality assurance support for existing and newly developed systems.
• Proactively monitor production system and processes for possible issues.
• Identify and escalate issues according to escalation processes.
• Manage and track the status of issues using workflow and ticketing systems.
• Manage and track the status of requirements throughout the project lifecycle.
• Gather, compile and document user requirements. 
• Serve as a liaison between systems development and business users to ensure technical compatibility and satisfaction of major application systems.
• Effectively communicate with leaders, project sponsors, and stakeholders throughout the project lifecycle.
• Plan, schedule and track project timelines and milestones using appropriate tools.
• Provide on-call support when necessary to support business objectives.
• Perform other duties as assigned.

Required:

1. Associate’s degree in business, management, information systems, or related field or equivalent work experience.
2. Ability to build relationships and influence people across organizational and functional lines. 
3. Ability to bridge business and technical concepts, translating complex ideas into clear, actionable documentation that aligns with both business goals and technical requirements.
4. Experience in requirements development for business or technical projects, with knowledge of requirements analysis, and process improvement methodologies.
5. 2-3 years of experience developing requirements for custom software applications.
6. 2-3 years of experience testing custom software applications. 
7. Demonstrate strong analytical thinking by breaking down complex problems into smaller, manageable components to gain a deeper understanding and develop effective, scalable solutions. 
8. Adopt a problem-oriented mindset, viewing challenges as opportunities for growth and learning. Approach obstacles with curiosity and a solution-focused attitude, actively seeking and embracing innovative ways to overcome them.

Preferred:

1. Bachelor’s degree in business, management, information systems, or related field.
2. Experience with data structures, data models and data querying methods such as SQL.
3. Experience in Agile, writing user stories, and maintaining product backlogs or other equivalent software development methodologies.
4. Experience with business analysis tools such as Jira, Confluence, Excel, Visio.
5. Experience in project coordination and requirements gathering. 
6. Demonstrated ability to achieve business objectives of multiple complex projects or priorities.
7. Insurance industry experience.

Delta Dental of Iowa is an Affirmative Action and Equal Opportunity Employer committed to providing equal employment opportunity for all persons without unlawful regard of race, color, religion, sex, sexual orientation, gender identity, age, national origin, individuals with disabilities, protected veteran status, or any other legally protected basis.

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