Reporting to the Library Outreach Associate 3 and under the supervision of the Senior Library Outreach Associate, the Library Outreach Associate 2 plays a vital role in supporting the daily operations of the Library Connect services. This position primarily entails delivering library services, overseeing collection maintenance, and contributing to general library programming along designated bookmobile routes.

Hours per week: 28

Responsibilities

• Operate the Library Connect van to transport it safely to designated sites across Riverside County, ensuring adherence to traffic laws and regulations.
• Assist patrons with book checkouts, inquiries, and other library services on the Library Connect van.
• Maintain the organization and cleanliness of the Library Connect van, including shelving books and materials.
• Assist in managing the inventory and condition of Library Connect materials and resources.
• Ensure that library materials are properly organized and accessible to patrons.
• Support general library programming efforts, including setting up displays and assisting with program logistics.
• Engage with patrons of all ages, providing assistance, information, and a welcoming environment.
• Address patron inquiries and concerns with professionalism and sensitivity.
• Assist with the Library Connect routes and stops logistics, including setup and breakdown procedures.
• Communicate any immediate needs or issues related to the Library Connect van or its services to the Library Outreach Associate 3 or Senior Library Outreach Associate.
• Collaborate with the Library Outreach Associate 3 to ensure the smooth operation of the Library Connect programs and services.
• Work cooperatively with other team members to achieve program goals and objectives.
• Perform other duties as assigned to support the goals and mission of the Riverside County Library and Literacy Services. 

• High School Diploma or equivalent.
• A valid California Driver’s License and a clean driving record.
• Must remain insurable with no major California traffic violations.
• Strong communication and organizational skills.
• Experience in customer service or library services preferred.
• Ability to work independently and as part of a team.
• Successful completion of a background check.
• Ability to work effectively with a diverse range of staff, patrons, supervisors, and others.
• Ability to work weekends and some evenings.
• Proficiency in using various technologies to complete work.
• Ability to follow library policies and procedures.
• Adaptability to work accurately in a changing and varied environment.
• Ability to work in hot, cold, or inclement weather.
• Will be required to work indoors and outdoors
• Will be required to sit, stand, and drive for extended periods

Physical Requirements

Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.