JOB SUMMARY

As a Warranty Coordinator in the Flooring industry, your role is an integral part of the internal sales team working in partnership to resolve any customer issues and ensure the accuracy and timely processing of customer orders. This position processes a large volume of transactions and as such needs to be efficient, detail oriented, organized, and accurate. Proactive communications and follow-up are essential to the successful performance of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• General clerical duties
• Process incoming warranty tickets in a timely manner
• Compile, sort and verify the accuracy of data before it is entered
• Data entry for service orders and material listing sheets
• Input orders into RFMS computer system
• Process for ordering
• Input warranty repair on the service calendar if date provided by builder
• Call Homeowners to schedule a warranty appointment if a date is not provided by the builder
• Call Homeowners to verify appointment the day before appointment
• Store complete documents in appropriate locations
• Locate and correct data entry errors or report them to supervisors
• Analyze presented information to identify potential problems or discrepancies prior to entry
• Read and understand incoming POs and align POs to quotes and services completed
• Transmitting POs to vendors
• Attention to detail, establish priorities, and meet deadlines
• Ability to work independently as well as part of a team
• Patience and professional customer service is required
• A high degree of experience and comfort with computer software is mandatory

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have excellent communication and interpersonal skills
• Strong attention to detail
• A solid understanding of flooring products, installation processes, and industry standards is preferred
• Proficiency in using computer software and other relevant tools for coordinating accounts is expected
• Must be able to work in a team environment

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May require working in hot or cold temperatures

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances. 

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.