Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 600+ passionate team members.

Summary:

The Workforce Management (WFM) Specialist is responsible for ensuring that the correct number of employees are scheduled at the right time to meet operational needs while maintaining a balance between employee engagement and productivity. This role involves real-time monitoring, scheduling shifts, and optimizing staff utilization to achieve performance objectives.

What You'll Do:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

Monitoring and Reporting: 

• Monitors workforce performance metrics, such as call center queues, agent adherence and productivity. 
• Provides regular reports to management on staffing efficiency, absenteeism, and SLA’s. 
• Uses data analytics to recommend improvements to processes and systems. 

Scheduling and Optimization: 

• Adjusts schedules and staffing allocations based on real-time data to optimize resource utilization.
• Creates and manages work schedules that align staffing levels with forecasted demand.
• Recommends optimal time frames to perform offline activities (meetings, 1:1, etc).

Communication and Coordination:

• Collaborates with supervisors and vendors to align workforce needs with operational objectives. 
• Communicates schedule changes, overtime needs, or adjustments to team members in a timely manner.

Technology and Systems Management: 

• Uses Workforce Management software to automate scheduling and reporting processes.
• Manages and builds agent profiles, assignments and shifts in workforce management systems.
• Will perform additional responsibilities when required.

What You'll Bring:

• BA in business, human resources, or related field
• 1-3+ years Experience in workforce management or call center operations
• Proven experience as a Real-time Analyst or Workforce Management Specialist
• Proficiency in WFM software ( NICE, Calabrio, etc.) and Excel or google sheets 
• Ability to work in fast paced environment and adjust to business needs
• Strong analytical and forecasting skills
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Certifications in Workforce Management tools or methodologies (e.g., Certified Workforce Planning Professional)
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (dogs, cats)

Benefits & Purrks:
Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Discount on Pet Insurance
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program
  

Statement of Inclusivity:
We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.
Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.
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