Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by supporting our Gift Processing team with excellence, attention to detail, and premier customer service.

DUTIES

Ensures the accurate and efficient processing of gifts and related data for The Association of Former Students, maintain the integrity of donor files and provide exceptional customer service to internal and external stakeholders:

• Contributes to an environment of respect, excellence, trust, innovation, selflessness, and professionalism among the Gift Processing team.
• Records charitable contributions and updates demographic information in donor database, ensuring accuracy, efficiency, and consistency of data entry.
• Performs basic clerical duties including answering phone calls, opening and organizing mail, and filing gift documentation.
• Handles inbound and outbound correspondence related to gift processing, donations and membership inquires.
• Research missing information to ensure accurate posting of charitable contributions.
• Develops and implements quality control measures to ensure accurate gift processing and provides routine data integrity checks to resolve discrepancies or errors.
• Balances and reconciles gift totals for daily postings of contributions.
• Protects and enforces the privacy of donor records, including the management, organization, and security of donor files.
• Assists in data cleaning efforts to improve the quality of donor data.
• Ensures compliance with industry standards and best practices.
• Creates and maintains detailed documentation of gift processing procedures and workflows.
• Assists with obtaining updated payment information from constituents with recurring gifts and pledges.

Participates in and provides input on various Association-wide activities:

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals.
• Provides on-site event support for Board and Leadership Council meetings.
• Participates on internal event teams and task committees.
• Participates in Association events, including Aggie Muster, Aggie Ring Day, All-Aggie Grad Party, All-Aggie Hullabaloo, Distinguished Alumni Gala, Reunions, Pass It Back Day, Thank an Ag Day, All-Team Meetings, gameday receptions, and others as required.

Serves as an ambassador for The Association:

• Meets our Team Expectations.
• Supports The Association’s marketing, communications, and branding initiatives.
• Fosters relationships with students, former students, faculty, staff, and friends of Texas A&M.

Other duties as assigned:

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on different or additional duties without notice.

TEAM EXPECTATIONS

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will:

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect.
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships.
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements.
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced.
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team.

KNOWLEDGE, SKILLS & ABILITIES

Required: Sound judgment and utmost discretion. Ability to organize concurrent projects and deadlines. Strong written, oral, and interpersonal communication skills. Strong attention to detail. Ability to work effectively as part of a team of unique personalities with customer satisfaction as a priority. Ability to analyze situations under pressure and respond appropriately and professionally. Extensive working knowledge of standard office equipment and software, including Microsoft Excel, Word and Outlook. Ability to speak clearly and to sit or stand at a desk and work on a computer for prolonged periods.

OTHER REQUIREMENTS

Strong commitment to the vision and mission of The Association of Former Students, with the ability and desire to advocate for the organization and Texas A&M University. High energy level, intrinsic motivation, and a strong desire for learning and growth. Basic understanding of proper business etiquette and attire. Outgoing personality with a positive and friendly attitude. Availability to work irregular hours, including evenings and weekends, in support of Association events, and to work paid overtime during peak periods of the year.

EDUCATION, TRAINING & EXPERIENCE

Required: High school diploma or equivalent. 3 years of experience in varied clerical work or similar.

Preferred: Business courses at high school or college level. One year in accounts receivable or cash receipts recognition.

SUPERVISION

Received: Vice President for Development.

Given: Gift Processing Student Assistant.