Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by providing premier customer service to current and former students on behalf of the Aggie Ring Program. The successful candidate is highly motivated and able to take Aggie Ring orders and provide excellent customer service to students and their families. The Seasonal Aggie Ring Program Assistant will perform limited duties during Aggie Ring order cycles that occur throughout the calendar year. This individual may work full time during Aggie Ring order sessions and may be asked to work during other heavy workload periods, including Aggie Ring Days. Flexibility of time is a key requirement for this position.

DUTIES

Primary functions:

• Assists with taking Aggie Ring orders for 6-hour shifts during high volume workload periods with critical deadlines.
• Availability Monday through Friday, 8 a.m. to 5 p.m. during the following timeframes:
• o Six weeks from January 1 through late February.
• o Five weeks from mid-May through late June.
• o Three weeks from mid-August through early September.
• Availability in preparation for and during Aggie Ring Days in the spring and fall. 
• Communicates Association messages during Ring orders, including encouraging customers to become Century Club donors. 
• Reviews and updates biographical information in The Association’s database with each customer interaction.
• Assists full-time Aggie Ring Program Assistants and performs related duties as directed.
• Willingness/availability to work during high volume times outside of Ring orders.

Participates in and provides input on various Association-wide activities:

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals.
• Provides on-site event support for Board and Leadership Council meetings.
• Participates on internal event teams and task committees.
• Participates in Association events, including but not limited to Aggie Muster, Aggie Ring Day, Reunions, Distinguished Alumni Gala, Pass It Back Day, All-Aggie Grad Party, and All-Aggie Hullabaloo, as needed.

Serves as an ambassador for The Association: 

• Meets our Team Expectations.
• Supports The Association’s marketing, communications, and branding initiatives.
• Fosters relationships with students, former students, parents, faculty, staff, and friends of Texas A&M. 

Other duties as assigned:

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on additional duties without notice.

TEAM EXPECTATIONS

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will:

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect.
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships.
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements.
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced.
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team.

KNOWLEDGE, SKILLS & ABILITIES

Required: Sound judgment and utmost discretion. Ability to organize concurrent projects and manage time with attention to detail, while working independently with minimal supervision or collaboratively with teammates. Ability to excel in a repetitive, fast-paced environment for extended periods of time. Strong written, oral, and interpersonal communication skills with a positive and friendly attitude. Ability to work effectively with a variety of unique personalities and individuals. Ability to use standard office equipment and software, and proficiency in data entry.

Preferred: Demonstrated ability working with diverse populations in a fast-paced environment.

OTHER REQUIREMENTS

Strong commitment to the mission and vision of The Association of Former Students, with the ability and desire to advocate for the organization and Texas A&M University. High energy level and intrinsic motivation. 

EXPERIENCE

Required: Two years in customer service with an emphasis on data entry and standard office software.

Preferred: Previous training and experience using Compass/Howdy.

EDUCATION

Required: High school diploma or equivalent.

Preferred: Bachelor's degree from Texas A&M University or equivalent combination of education and experience in customer service and general office operations.

SUPERVISION

Received: Manager of Aggie Ring Program.

Given: None.