Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position
This position is responsible for meeting the needs of customers by working with the nursing homes, responsible parties, and the internal teams at Aria to ensure standards of care are met each day.

Essential Duties

• Use reports to build monthly clinical schedules for your team. Communicate monthly schedules to all parties involved.
• Prepare patient lists for scheduled on-site clinical visits.
• Track and schedule requests to ensure those patients are seen on upcoming visits.
• Frequent communication with nursing homes prior to clinical visits to confirm receipt of patient list and ask for additional consents.
• Coordinate Telehealth appointments as necessary.
• Remain accessible to clinical team throughout day.
• Request current patient census and face sheets from facilities.
• Track and schedule denture stops to expedite denture delivery.
• Handle emergency calls/forms as they come in. Contact doctors and schedule emergency visits.
• Speak to responsible parties and explain treatment provided/recommended.
• Approve/deny referrals and communicate with nursing facility throughout process.
• Use metrics provided to increase efficiency of clinics and service delivery.
• Use survey results to drive higher customer satisfaction scores.

• Associate or Bachelor’s degree preferred; or equivalent work experience.
• 2-3 years’ experience preferred.
• Customer service experience preferred.

Other Qualifications

• Problem solving — Identify and resolve problems in a timely manner
• Customer service experience preferred as providing great customer service is required.
• 2 years' experience in an office setting, medical office, or a long-term care setting preferred.
• Basic computer skills, including Outlook and other Microsoft products.
• Good organization skills required to provide scheduling services for providers and patients.
• Adaptable/open-minded, team-player. You will work with many different personalities.
• Punctuality is important.
• Available to travel as necessary – minimal travel expected.

Physical Efforts & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.

Location

Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.