Volunteer Program Coordinator (Part-Time, 30 Hours/Week, Tuesday–Saturday)

Location: Buddy Center (Castle Rock) & Harmony Equine Center (Franktown)

Are you passionate about supporting both people and animals? At the Dumb Friends League, we’ve been a voice for pets and horses in need for 115 years. If you thrive on collaboration, value meaningful community connections, and love creating positive experiences, join our team and help us inspire nearly 300 volunteers who donate their time at these locations to make an even greater impact in the lives of animals.

As our Volunteer Program Coordinator, you’ll have the unique opportunity to work across two beautiful locations – the Buddy Center (Castle Rock, CO) and Harmony Equine Center (Franktown, CO) – supporting volunteers who care for pets and rehabilitate horses. In this role, you’ll facilitate onboarding, develop engagement programs, and create lasting relationships with volunteers and the community, all while enjoying a schedule designed for work-life balance: Tuesday through Saturday, six-hour days.

Why Join Us?

• Impactful Mission: Play a vital role in empowering volunteers who directly support animals and their caregivers.
• Dynamic Role: Combine community outreach, administrative expertise, and volunteer management into a rewarding position.
• Flexible Benefits: Enjoy part-time perks, including paid time off, holiday pay, and a 401(k) plan with matching contributions.

Responsibilities

• Serve as a liaison between operations staff and volunteers
• Collaborate with departments to ensure appropriate levels of volunteer coverage
• Facilitate onboarding process for prospective volunteers
• Support facilitating group trainings as needed
• Conduct recruitment efforts to generate program interest in the community
• Interview prospective volunteers and assign them to areas of interest
• Coordinate community service volunteer program at Buddy Center, including processing applications, running background      checks and managing communications, while maintaining confidentiality
• Update and revise training materials as necessary
• Organize and maintain new volunteer paperwork and supplies
• Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
• Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
• Create and distribute a monthly newsletter for each facility
• Plan and facilitate volunteer engagement events
• Resolve volunteer issues as they arise
• Assist current and prospective volunteers as needed throughout the day while providing excellent customer service

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Flexibility
• Time Management
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Schedule: 5, 6 hour days; Tuesday-Saturday

Compensation: $21.60-$22.58 (starting pay commensurate with market, experience, and equity)

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• And more!

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on November 28, 2024. 

Position Qualifications

Knowledge/Skills/Abilities

• Excellent organizational and planning skills
• Strong written and verbal communication skills
• Strong customer service skills
• Proficiency in Microsoft Office programs
• Experience speaking in large group settings

Required

• Education: High school diploma or equivalent
• Work Experience: Three years of customer service experience including working with volunteers

Desired

• Experience working in a volunteer or training department for a nonprofit organization
• Experience with volunteer management software