Job Title: Barback          

Date Revised: 10/22/2024

Schedule: Based on the business needs 

Job Status: Full Time or Part Time 

I. Job Summary

The Barback is responsible for supporting the bar team and cleaning all necessary bar equipment, always providing friendly and efficient service.  

II. Essential Job Functions

• Provides a speedy, efficient, and professional level of service at all times.
• Takes care of any customer in need, if a bartender is unavailable. 
• Runs wine and cocktails from the service bar to the customers.
• Provides a speedy, efficient, and professional level of service at all times.
• Is responsive to any guest’s request. 
• Controls section during service, taking orders and issuing bills.
• Ensures that all customers receive the best possible service and care.
• Maximizes sales opportunities through good service and table scanning.
• Supports the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated.  
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers any and all questions.
• Alert team members when tables are in need of attention, if they are not present assist them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collect payments from tables.
• Often helps with opening and closing the bar along with the bartender closely following checklist provided. 

Department Responsibilities

• Has a thorough knowledge and understanding of all items listed on each menu including ingredients, preparation, and serving methods.
• Ensures that the bar counter and surrounding areas are kept clean and tidy at all times.
• Maintains a constant flow of clean glasses when working in the service bar.
• Is hands-on and present in the bar at all times during service.
• Ensures that all service ware is properly cared for, cleaned, and prepared for every service.
• Maintains the highest possible standards of personal hygiene and appearance and be dressed in a clean correct uniform at all times. 
• Ensures the highest levels of cleanliness, hygiene, and safety at work at all times. 
• Report any complaints or comments immediately to the Bar, duty manager, or Human Resource Manager.
• Carries out any other reasonable duties and responsibilities as assigned and is prepared to work in other establishments owned by the company.
• Establishes and maintains good working relationships between the restaurant and the kitchen team.  
• Makes any juice needed for the bar.
• Stocks the bar to necessary standards.
• Cleans tables and removes dishes after the customer leaves.
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party. 
• Is able to remain focused and on-task.
• Sweeps and mops floors, even in the event that items are broken or spilled.
• Arrives at work for scheduled shifts and is punctual, always following company absence, and lateness procedure if unable to do so.
• Treats company property with due care and attention.
• Attends meetings and training sessions as required by the management team.
• Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
• To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
• Is aware of restaurant/company skills and standards, ensuring these are followed.
• Inform managers of any complaints/comments / perceived issues.
• Is hands-on and present in the restaurant at all times during service.
• Has a thorough knowledge of the food and dessert menu.
• Communicate any issues or ideas to the management team.
• Becomes a professional, valued member of the team with a flexible approach to improving customer experience.

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing cooperation and support to colleagues in the pursuit of department and restaurant goals. 
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

IV. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.

V. Education, Experience, and Skill Requirements

• Good communication and organizational skills.
• Prior Barback experience
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat, and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write, and speak English.

V. Working Conditions

III. Environment applicable for the job:

•  Heat, Cold, Noisy, Odors, Outdoors, Dust/Fumes, Chemicals, Humidity

IV. Requirements and Activities:

• Bending/Pushing/Pulling -Frequently 30-50% 
• Climbing Ladders-Not Applicable
• Climbing Stairs-Not Applicable
• Collating/Filing-Not Applicable
• Color Recognition-Sometimes 0-29%
• Dialing-Not Applicable
• Digging-Not Applicable
• Hearing-Constantly 60%
• Lifting/Carrying 25lbs-Constantly60%
• Lifting/Carrying 50lbs-Constantly60%
• Lifting/Carrying 75lbs.or-Not Applicable
• Listening-Constantly60%
• Manual Dexterity-Constantly60%
• Reading-Sometimes 0-29%
• Sitting-Not Applicable
• Speaking-Constantly60%
• Standing-Constantly60%
• Stretching-Sometimes 0-29%
• Sustained Mental Application-Frequently 30-50% 
• Sustained Visual Application-Constantly60%
• Threading-Not Applicable
• Using a Keyboard-Not Applicable
• Vehicle Operation-Not Applicable
• Vision-Constantly60%
• Walking-Constantly60%
• Writing-Not Applicable

The Company reserves the right, at any time with or without notice to alter or change your job duties, reassign, or transfer job responsibilities, or assign you additional job responsibilities.

From time to time, you may be directed to work on special projects that assist with other work necessary or important to the operation of the Company.

If you do not believe your job description accurately reflects your day-to-day job duties, please bring this to the attention of Human Resources.

I have read and understand this job description. I am able to perform and follow the job description to the best of my ability. If at any point I am unable to perform the job description, I will notify Human Resources.