Overall responsibility:  The Payment Business Domain Advisor at Trellance is a senior role focused on delivering strategic insights and actionable recommendations to credit unions. Leveraging deep domain expertise, the advisor interprets data, shares best practices, and collaborates with clients and cross-functional teams to elevate payment services. Acting as a subject matter expert, the advisor guides credit unions through their maturity journey, providing a comprehensive overview of their payment’s domain. This role includes engaging clients, building relationships, training on Trellance analytics solutions, and ensuring high customer satisfaction and solution adoption. 

ESSENTIAL FUNCTIONS:

• Industry Expertise: Maintain a thorough understanding of the payments industry, the economy, and expert perspectives, ensuring informed advice to clients.
• Strategic Consultancy: Advise credit unions on interpreting data and analytics, offering actionable insights and recommendations to enhance performance and decision-making.
• Domain Best Practices: Keep current with and apply best practices in payments, credit unions, and related transactional systems to support domain excellence.
• State of the Credit Union Reports: Deliver a detailed overview of the state of the credit union’s payments domain, identifying key trends, challenges, and opportunities.
• Domain Strategy Development: Define domain strategy, goals, objectives, and key performance indicators (KPIs) to align with credit union needs and industry benchmarks.
• Collaboration & Execution: Collaborate with other Trellance subject matter experts (SMEs) across disciplines (e.g., member experience, Lending, Regulatory & Compliance, Reporting, etc.) to deliver comprehensive solutions and ensure execution of recommendations.
• Benchmarking & Analysis: Benchmark client credit unions against others at similar stages of their journey to offer comparative insights and strategies for growth.
• Data & Analytics: Define data needs, design visualizations, and integrate predictive analytics to support domain insights and product development within Trellance.
• Innovation & Best Practices: Continuously evaluate emerging trends and innovations in payments to guide credit unions in adopting cutting-edge strategies and solutions
• Other duties as assigned.

Minimum Education/Experience: Bachelor’s degree (BA or BS) from an accredited college or university plus a minimum of four (10) years of experience. Or High School Diploma or equivalent plus a minimum of eight (8) years of experience in the field. 

Company / Industry Knowledge:  Prior experience in banking, credit union, or financial services industries is required. Experience with data analytics solutions is preferred.

Other Experience:

• Experience managing payments portfolios, designing strategies for delinquency reduction, and optimizing recovery rates.
• Proficiency in using data analytics tools to track payment trends, forecast recovery  performance, and improve processes.
• Familiarity with software and systems used in payments processes.
• Ability to interpret complex data and translate it into actionable recommendations.
• Strong communication skills to deliver strategic insights and domain-specific  guidance.
• Experience working with transactional systems within the payments domain.
• Ability to develop strategies, KPIs, and execute against them in collaboration with cross-functional teams.
• Familiarity with data visualization and predictive analytics in support of domain analysis.
• Strong written and verbal communication skills, including the ability to negotiate with clients and stakeholders.

Role may include Travel : 20%