Are you compassionate about animals and have a desire to speak for those who cannot? Do you like making a difference in lives for both animals and people? Do you work well in a fast-paced team environment? Dumb Friends League wants you! 

Purpose of the Position:  This position provides support to the shelter operations team at Buddy Center, by aiding with the adoptions process, animal intakes and evaluations, cleaning and maintaining kennels, as well as custodial work to maintain the facility.  

Responsibilities

• Will float to various departments to support operations as assigned.
• Deliver high-level customer service to the League’s patrons.
• Provide daily animal relinquishment, stray, and evaluation services.
• Meet potential adopters to gather and give information to assist in the adoption process.
• Review and complete various paperwork including but not limited to relinquishments, strays, adoptions, return to owner.
• Represent the League in offsite events, and complete animal adoptions as needed. 
• Provide food, water and care for animals.
• Thoroughly clean and sanitize animal kennels and /or other daily work areas.
• Perform basic behavior and health evaluations to determine the path of animal.
• Administer vaccines and medications as directed.
• Maintain safe animal handling skills, including the ability to handle dangerous/fractious animals.
• Cover tasks, staff shortages, or scheduling challenges as needed.
• Direct and provide guidance to volunteers.
• Obtain and maintain required certification to perform duties of euthanasia technician and/or holder. 
• Adhere to all League safety, training, handling and transportation protocols to ensure that the shelter environment is safe for animals, the public, volunteers and employees.
• May provide ongoing support and training to staff and volunteers.
• Complete driving errands as needed.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Key Competencies

Key competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes and actions. More in-depth definitions regarding these competencies are available from your manager, human resources, and can be found on the employee intranet.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Accountability
• Initiative
• Conflict management
• Strong communication skills
• Time Management
• Attention to Detail

Supervisory or Managerial Responsibility

• Department Volunteers

Travel

• This position requires travel to different work site
• This position requires driving a company vehicle 

Schedule: Ability to work evenings, weekends, and/or holidays  

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• League-paid Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• Sabbatical program
• And more!

Compensation: $22.50-$23.65 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects up to 75 lbs. with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on November 28, 2024.    

Position Qualifications 

Knowledge/Skills/Abilities

• Ability to work independently while following specific procedures and protocols. 
• High level of personal responsibility, attention to detail, and punctuality. 
• Strong interpersonal communication skills and the ability to effectively work in a team environment including the ability to manage emotionally difficult situations with strong communication skills.
• Strong customer service skills.
• Ability to follow timelines for projects, accomplish multiple tasks, and maintain flexibility in a dynamic work environment.

Required

• Education: High school diploma or equivalent 
• Special Training, Certification or Licensure: Valid driver’s license and insurable driving record

Desired

• Experience working with handling animals in a shelter or similar environment
• General knowledge of companion animal breeds and animal welfare
• Experience providing a high level of customer service
• Demonstrated ability to work in a fast-paced environment
• Experience working with Chameleon database