About Exegy

Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.

Job Summary

The Deskside Support Specialist will provide technical support for hardware, software, and operating systems, ensuring efficient resolution of IT issues to minimize business disruptions. The role involves supporting multiple site locations, assisting users directly, and maintaining technical equipment and systems.

Responsibilities

• Respond to and prioritize IT support requests through various channels (calls, emails, tickets)
• Troubleshoot and resolve hardware and software issues, including OS installations (Windows and Linux)
• Support senior team members in automating software installations and processes
• Document procedures and create educational materials to support end users
• Follow established protocols and contribute to defining best practices for support
• Install, maintain, and troubleshoot printers, computers, and other technical equipment
• Manage incidents and service requests through tools, escalating as needed
• Assist with user account management through Active Directory

Our Ideal Candidate Has:

• 1-4 years of experience in IT support or system administration
• Familiarity with Linux and Windows operating systems, Microsoft Office Suite, and service desk tools
• Experience troubleshooting desktop hardware, software applications, and printers
• Strong communication and documentation skills
• Ability to work independently and within a team

Preferred Qualifications:

• Experience with incident management and request resolution on Tier 1 Helpdesk
• Knowledge of problem management processes and escalation protocols

This role is ideal for someone eager to learn and grow in a hands-on IT support environment, tackling diverse technical challenges.