THERE’S NO PLACE LIKE HOM

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new property owners and operators on program benefits, or advocating for increased funding and supportive services, our HOM team is dedicated to advancing our mission of making home a reality for everyone in Arizona."

Honored as a Top 100 Companies to Work for in Arizona four years in a row, HOM provides opportunities to make an impact alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM.

About the Role

HOM Inc. is looking for an experienced Chief Housing Officer to take our housing programs to the next level. This is a high-impact leadership role that will oversee the development of housing programs leadership, housing operations, support strategic growth, and shape housing initiatives for HOM and its partners. As the key executive overseeing housing operations and in partnership with the President/COO, you will represent HOM in the community, advocate for program expansion, and ensure our housing programs meet the highest standards of effectiveness, compliance, and quality.

LINK TO FULL CHIEF HOUSING OFFICER PROFILE

https://www.hominc.com/chief-housing-officer-profile/

Key Leadership Responsibilities:

• Recruit, develop, and manage a team of program directors, fostering a culture of collaboration and accountability.
• Lead housing program operations, ensuring compliance, efficiency, and quality.
• Lead the design, planning, and implementation of new housing programs, ensuring they meet identified needs and are scalable and sustainable.
• Establish key performance indicators (KPIs) and metrics to assess housing program effectiveness, regularly evaluating and adjusting programs to optimize outcomes.
• Build lasting relationships with community stakeholders, funding agencies, and contract partners to advance program objectives. 

Additional Core Responsibilities:

• Oversee and guide the management of budgets, program expenditures, and monthly reporting in collaboration with program directors.
• Work with program directors and teams to establish methods for evaluating program outcomes and leverage resources to inform program results.
• Collaborate with the President & COO to budget and monitor programmatic operations to ensure sound fiscal management. 
• Deploy resources efficiently and effectively toward organizational goals, working with teams to balance workload and activities.

Bring your vision, expertise, and passion for community-driven housing solutions!

Housing Program Management

• Leads daily housing program operations through Directors, supervisors and housing programs staff to ensure program and contract compliance, effectiveness, efficiency, and quality.
• Develops and ensures implementation of housing program policies and procedures for the management and administration activities in accordance with program rules, regulations, and contract requirements.
• Reviews housing program regulations and makes necessary policy and procedure updates as needed. 
• Communicates with partners, colleagues, and other stakeholders to identify and assess housing program requirements; applies this knowledge to support housing program strategy.
• Develops, implements, and enforces key performance metrics, milestones, specifications, documentation and reporting requirements, and budgets relating to housing programs.
• Develops and oversees cross-functional housing programs teams and workflows.
• Communicates housing program performance to Executive Leadership through periodic status reports and presentations.
• Ensure program compliance for agency referrals, waiting lists, housing program eligibility and admission, ongoing participation, and termination proceedings.
• Advocacy for program participants in community.
• Build and maintain positive relationships with funding and contract agencies regarding housing program operations.
• Monitor customer service to ensure relationships with program participants, landlords, partners, and contracting agencies are maintained in accordance with contract obligations and CEO’s expectations.

Financial Management

• Monitor program utilization budgets and execute programmatic processes to ensure expenditures meet utilization goals of at least 98% and report regularly to partner organizations.
• Manage housing program departmental budgets and approve expenditures in accordance with organizational budget.
• Review and approve monthly invoices and reports, with Housing Directors, for submission to program partners and service agencies.
• Prudently manages company and programmatic financial resources. 

People Management

• Recruits, interviews, hires, and trains housing program staff.
• Evaluates performance and contributions of Directors in alignment to HOM Competency Model.
• Provide counsel to Directors and Supervisors, as needed, for hiring and termination of program staff.
• Review personnel concerns with Housing Directors, as needed, and coordinate with Chief Administrative Officer to provide appropriate guidance for resolution.
• Promotes a culture that reflects the company’s values, encourages accountability and recognizes and rewards high performance.
• Provide guidance and coaching to Directors to identify training needs for housing program performance. 
• Promotes staff engagement with internal organizational channels of communications.

Strategic Planning

• Participate in planning sessions as a member of the Executive Team.
• Ensure housing program goals are in alignment with the company strategic plan.
• Align talent, tools, and budgets with the key housing program goals and ensure cross-departmental collaboration where necessary.
• Stay current on industry trends and best practices to continuously enhance housing programs and ensure the organization remains competitive and up to date with the latest developments in the field.

Essential Skills

• Strong analytical and problem-solving skills with a proven ability to improve business processes and practices to reduce costs and increase efficiency.
• Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects
• Ability to identify and implement best practices and continual performance measurement.
• Demonstrated high level of skill with interpersonal relationships and communication.
• Knowledgeable of AZ Residential Landlord & Tenant Act
• Work closely and consistently with homeless and/or disabled population.
• Strong sense of ownership of work processes and outcomes.
• Excellent people skills and the proven ability to work well with a wide range of personalities.
• Ability to manage change while working as part of a team.
• Proficient with the financial tools required to make estimates, business forecasts, and strategic decisions.
• Proficiency in Microsoft Office 365 applications (SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.)

Other Skills and Requirements

• The Chief Housing Officer will have unrestricted access to sensitive information that may include PII and PHI, which requires adherence to HOM Security and Privacy Policies.
• The Chief Housing Officer may use or disclose PII or PHI through the course of their Financial and Human Resources duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• Demonstration of performance and attributes contained within the four (4) focus areas of HOM Inc.’s Competency Model: Emotional Intelligence, Expertise, Ethics, and Excellence.
• Ability to travel in and out of state for meetings and other work-related activities as needed.
• Current Arizona Driver’s License and automobile Insurance.
• Willingness to perform duties as needed or as assigned

Education, Training and Experience

• Demonstrated understanding and commitment to housing first, trauma informed care principles, fair housing,  
• Minimum of (7) seven years’ experience in a Senior Manager, Program Director, or equivalent role for assisted or affordable housing programs.
• Certified Public Housing Manager (C-PHM) or Certified Manager of Voucher Operations (CMVO), or equivalent or ability to obtain within (1) one year of hire.
• A bachelor’s degree in business administration, public administration, urban planning, real estate, social sciences, finance, or closely related fields is required and a master’s degree in such fields is preferred.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work, HOM is committed to providing monthly chair massages, employee wellness program events and challenges, blood drives, and more.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO), including 13 paid National holidays.

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at employment@hominc.com.

https://www.hominc.com/wp-content/uploads/EEO-Policy-Statement.pdf

https://www.hominc.com/chief-housing-officer-profile/