Are you interested and passionate about helping libraries use the latest tools and technologies to make data-driven decisions? LibraryIQ, a division of Library System & Services, is an award-winning technology and library advisory services organization that provides software and services to over 1,300 libraries. 

Library IQ was built by librarians for librarians and is one of the most comprehensive analytics and operational efficiency platforms available today. We are honored to have been recognized as an MLA Platinum Award recipient for both 2023 and 2024, and to have been featured in the Library Journal Tech Showcase.

The Inside Sales Executive will identify, develop, create outreach plans, and maintain documentation in the Customer Relationship Management System (CRM). Will be engaged in outbound call activities to prospect for customers, follow up on leads generated by marketing initiatives, and conduct technology demonstrations.  

Will also engage in written and verbal correspondence to win and maintain new business. This is an ideal entry-level position for a coachable individual who is comfortable with technology and working in a telesales environment, where daily key performance indicators are tracked. 

PRIMARY RESPONSIBILITIES  

• Build awareness around the LS&S Brand 
• Run outbound call prospecting campaigns 
• Work closely and coordinate with marketing and direct sales teams 
• Ability to identify potential decision makers of the organization 
• Regularly track activity in CRM 
• Grow satisfied client relationships 
• Other duties as assigned 

•  Bachelor’s degree required  
• At least one year of telesales experience required 
• Must have demonstrable CRM systems experience required; preferably Salesforce, previous dialer or campaign cadence software experience, or experience with similar sales productivity tools
• Proven ability to work in a metrics-driven sales environment
• Library operational or library sales experience
• Thorough knowledge of strategic selling 
• Strong communicator and a highly competitive teammate 
• Risk-taker and willingness to accept rejection 
• Ability to quickly bond with prospects, control the sales cycle, speedily and thoroughly qualify, and close opportunities 
• Process-oriented and organized with the ability to manage multiple, diverse projects 
• Ability to work independently and be a self-starter 
• Have proven writing ability in conjunction with excellent presentation skills 

Physical Requirements

• Ability to sit for long periods and to maintain focus on projects such as computer screens or detailed paperwork. 
• Occasionally lifting items weighing up to twenty-five (25) pounds, such as files, books, and other materials.

 Benefits

• Medical, Dental, Vision
• PTO
• Life Insurance
• 401K 
• Wellness Resources
• Pay: $55,000- $70,000 plus commission
• Full-Time Salaried position

Location Limitations - Please note that at this time, we are only accepting applications from candidates based in the following states:  AZ, CA, DC, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NM, OK, SC, TN, TX, UT, VA, and WI.