Vydia is looking for an energetic and highly motivated individual to join our Client Success Team. This person should be an intricately organized, self-motivated expert in supporting cross-team functionality and extremely entrepreneurial in spirit. This role requires impeccable communication skills as the Client Success Associate will be working with many sectors of the business, and act as the front-line responder to a diverse array of creative client personalities. This position will be hybrid/remote but will require working out of our Los Angeles, CA location from time to time. 

Job Responsibilities

• Assist with the day-to-day management of clients/label accounts through Vydia’s platform, various digital service providers, content operations, and cross-functional processes throughout the company
• Maintain client request boards and support tickets up to performance standards - such as productivity, quick request resolution, accountability, and other KPIs.
• Communicate priority/time-sensitive requests to the Content Operations team
• Recognize patterns in user requests for the purpose of building and improving our knowledge base and FAQs, as well as product optimization suggestions to our internal departments.
• Become an expert in Vydia’s platform and services and educate customers on the use and benefits of our products
• Review and respond to client support email requests

Role Qualifications:

• 1+ years experience in a client-facing role
• Proficient knowledge of Microsoft Office and Google Suites
• Excellent verbal and written communication skills
• Bilingual (Spanish) is preferred
• Creative thinker with a strong mind for process improvements

Reasons to work with us:

• Vydia is certified as a Great Place to Work™ company and has been named Best Place to Work in NJ by NJBIZ 6x (2024 most recent) due to its collaborative, fast-paced, fun, thriving environment.  Additionally, Vydia has been named a 2023 Fortune Best Workplaces in New York.
• Vydia was honored with the 2023 TechUnited Catalyst of Technology Award for our cutting-edge technology and scalable platform that provides global music entrepreneurs and their labels the ability to stay independent. Vydia was also named the 2022 winner of the NJBIZ Business Of The Year award (51-100 employees) which recognizes the state’s most dynamic businesses and business leaders who share a commitment to professional excellence, business growth, and the community.
• Major growth opportunities alongside the growth of the company; Vydia has been identified as an Inc 500 Fastest Growing Company in America and by Entrepreneur Magazine as one of the most Entrepreneurial companies in America
• Join a mission-based culture that enjoys giving back to the community through a variety of initiatives that are meaningful to our team members
• Full medical/dental/vision package, 401k retirement with employer matching, and financial wellness plans
• We invest in your growth and development, providing a professional development stipend for continued education and mentorship to support your career goals
• Hybrid/Remote flexibility to work from home
• Generous vacation policy including paid parental leave
• Vydia provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
• Consistent with the Americans with Disabilities Act (ADA), it is the policy of Vydia to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact HR@Vydia.com
• Your employment with Vydia is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Vydia is not guaranteed for any length of time. 

About Vydia:

Vydia is an end-to-end music technology platform and services company that provides labels with the infrastructure and tools to power their business. The company’s innovative solutions in rights management, automated royalty accounting, advanced payments, and daily performance analytics provide leaders in music and culture with the unfettered ability to publish, distribute, and monetize their audio-visual content on a global scale. Vydia is a wholly-owned division of gamma., the artist-first multimedia platform providing creative and business services across all artistic and commercial formats founded by CEO Larry Jackson and President Ike Youssef. To learn more, please visit vydia.com