ABOUT THE TRUST

The M. J. Murdock Charitable Trust is based in Vancouver, Washington and has been supporting the growth of Pacific Northwest nonprofits since 1975. From day one, our mission has been to serve individuals, families and communities across the Pacific Northwest, including Alaska, Idaho, Montana, Oregon, and Washington, through grantmaking, enrichment programs and convenings that strengthen the region’s educational, social, spiritual, and cultural base in ways that are innovative and sustainable.

THE OPPORTUNITY

The Murdock Trust’s Internal Technology Team is looking for a Cloud Applications Administrator. The internal IT department includes two full-time staff and is augmented by outsourced providers including a Tier 1 Helpdesk, Application Development, Web Development, and Cybersecurity firm. Additionally, all applications are supported and maintained under vendor agreements. 

This role is an important partner to the organization, providing ongoing support for our Cloud-based platforms and managing the evolution of our applications to meet business needs. The Cloud Applications Administrator reports to the Director of Technology and Information Systems, and the role is a hybrid eligible role with the opportunity to work remotely up to two days per week following the successful completion of the onboarding period. 

THE DAY TO DAY

• Perform Tier 2-3 technical operations in key enterprise systems including Microsoft 365, Google Workspace, Submittable Grants Management, JAMF Mobile Device Management (for iPads), RingCentral Telephony, Teamwork Desk (IT ticketing system), Keeper Security, Constant Contact, SurveyMonkey, DocuSign, Adobe Cloud, and a future CRM (such as Salesforce or Microsoft Dynamics), plus other ancillary applications like Craft CMS, Cvent, and Miro 

• Oversee various application initiatives from beginning to end, ensuring implemented solutions effectively meet business needs 

• Independently administer application instances including roles, profiles, sharing rules, workflows and groups 

• Maintain and customize applications 

• Build custom reports, dashboards, and workflows 

• Manage operational requests and reporting including customer analysis and troubleshoot issues 

• Develop training materials and provide training and support to end-users 

• Maintain database for integrity and accuracy including cleansing and duplicate record management 

• Evaluate new releases of applications to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

TOTAL REWARDS

Compensation

The hiring range for this position is $96,000-120,000, with placement commensurate to experience. This is an exempt role with no on-call requirement.

Benefits

The Trust offers exceptional benefits including:

• Medical, dental, and vision insurance for staff and qualifying dependents with premiums paid 90-100% by the Trust, depending on plan elections.

• Retirement contributions of 11% of base salary (up to the IRS maximum) for all full-time staff; additionally, staff contributions are matched up to 4%, all effective on day one.

• First year time off accruals include fifteen days of vacation, twelve sick days, and two personal days; the Trust also offers eleven paid holidays.

• Trust paid Long-Term Disability, Long-Term Care, Group Life and Group AD&D Insurance 

• Other benefits include wellness reimbursements, identity theft insurance, a generous matching gift program and more.

EQUAL OPPORTUNITY STATEMENT

It is the policy of the Trust to provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, pregnancy, disability, genetics, marital status, veteran/military status, sexual orientation, gender identity, or any other characteristic protected by local, state, or federal law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment, hiring, placement, promotion, compensation, benefits, termination, layoff, recall, transfer, training, and leaves of absence.  

 TYPICAL RESPONSIBILITIES

Applications Administration (50%)

• Participate in and implement project solutions; implement ongoing enhancements to improve application capabilities
• Perform ongoing application maintenance activities
• Maintain IT Application including data, application version, configuration, user access/profile, integration, and management
• Plan and perform regression testing for periodic releases
• Assist with Ad-hoc report development
• Review new functionality to determine impact on existing processes
• Adherence to internal controls and approval processes / change management
• Bring best practice insight into application capabilities and configuration options
• Understand and apply application methodologies

Applications Support (20%)

• Cultivate and share knowledge of application capabilities and configuration
• Address break/fix and service requests submitted by application users, serving as a primary escalation point person for applications
• Provide Production Support, including triage, bug fixes, enhancements, end-user support, and application monitoring 
• Assist with testing and support
• Troubleshoot and resolve Tier II and Tier III system issues encountered by users 
• Assist users with system questions

Technical Project Support (20%)

• Identify and document business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
• Participate in working sessions to gather, understand and analyze business requirements
• Support the Director of IT in architecting solutions to ensure work streams are cohesive and cross functional impacts are considered and mitigated
• Advise business teams on industry standards and leading practices, as assigned
• Developing working knowledge of processes and custom validations
• Participate in and implement project solutions
• Project planning and delivery of IT application solutions

General (10%)

• Uphold a strong commitment to the mission, ethos, and core values of the Trust.
• Work with team members to identify opportunities for continuous improvement and innovation.
• Engage in training and professional development activities to develop competencies and build effectiveness within the role. 
• Attend conferences or workshops for professional development and share knowledge gained with peer staff. 
• Travel, including overnight and outside of usual business hours may be necessary (1-5%)
• Other duties and responsibilities, as assigned

Self-Leadership and Team Collaboration

• Works and partners with all members of the Trust to be responsive to the needs of users and to work on projects as needed. 
• Maintains liaisons with user community, technical staff, and support organizations for resolution of issues. 
• Collaborates with the user community in testing new processes and companion applications.
• Balances the reliable completion of a high volume of independent work while working collaboratively as a part of a team. 
• Skillfully navigates relationships with internal and external stakeholders at all levels of an organization, representing the Trust in a knowledgeable and credible way in all circumstances.
• Strategic thinking with the ability to align work with organizational values and priorities.
• Navigates ambiguity and change with agility and humility.
• Visionary; open to new or innovative methods and proposals.

Time Management and Organization

• Quickly analyzes and synthesizes complex information.
• Manages and prioritizes complex projects and assignments.
• Excellent planning and operational skills.
• Produce high-quality work while adhering to deadlines.

Relationship and Communication

• Capably and knowledgeably interfaces with diverse secular, and faith-based organizations and individuals. 
• Builds and maintains relationships with internal and external stakeholders.
• Curious, resourceful, service-oriented and dedicated to lifelong learning.
• Communicates effectively in writing and verbally, virtually or in-person, using appropriate mediums and tools to share information.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Bachelor’s degree required, degree in Computer Science, Information Science, or related field, or IT certification, preferred
• Minimum of 5 years of IT applications platform experience including eliciting business requirements, developing detailed systems specifications, designing, and prototyping, testing, defining support procedures, data conversion, and implementing business process improvements
• Demonstrated responsibility for complex projects, including the management of multiple simultaneous or overlapping projects with a demonstrated history of successful delivery. An understanding of and experience with the practical application of project management tools and techniques preferred.
• Understanding of business fundamentals that the application supports
• Demonstrated experience within complex business environments and demonstrated success with IT application solutions
• Demonstrated experience with networking, cloud solutions, Software as a Service, databases, data flow, and cybersecurity
• Experience with low-code solutions and database scripting/querying experience
• Working knowledge of Windows Active Directory and Exchange
• Demonstrated experience with project planning and delivery of IT Application solutions
• Understanding of browser-based applications, sessions, SSL and UI technologies
• Familiarity with cloud concepts (both public and private cloud), Cloud servers, storage and networking systems, Azure or AWS, content distribution networks, etc.
• Demonstrated ability to learn new technologies quickly and maintain a reliable and methodical approach to troubleshooting.