Program Assistant

Someplace Safe

$40,000/year

SCHEDULE: Full time, evening/weekend as needed

GENERAL STATEMENT OF DUTIES:  This position assists in the efficient functioning of the office and direct service activities by providing clerical and administrative support.  

ESSENTIAL RESPONSIBILITIES:  

1. Collects and inputs data to generate reports and improve program processes.

2. Coordinates general office activities to insure that all clerical tasks are completed in a timely and accurate manner.

3. Answers business phones in a professional and courteous manner to include screening incoming calls and relaying them properly, providing correct information and referrals to callers and providing information and support to victims of domestic violence.

4. Establishes and maintains efficient, comprehensive filing systems.

5. Operates office machines properly and efficiently, and arranges for their maintenance according to prescribed schedules.

6. Utilizes volunteer time effectively in completion of projects.

7. Keeps accurate inventory of all equipment and office supplies, orders supplies as necessary and within budget.

8. Attends staff meetings, participates in in-service training and participates in related professional activities as guided by supervisor.

9. Creates and maintains an atmosphere of support and assistance for all clients, shelter residents and staff.

10. Manages reports required for reporting purposes to funders

11. Completes all of the above duties in a manner consistent with the program philosophy. 

12. Other duties may develop within the course of events.  

13. Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

 QUALIFICATIONS:

1. Excellent communication skills/customer service. 

2. Ability to communicate both verbally and in writing. 

3. Excellent organizational skills. 

4. Ability to work with people of diverse backgrounds and positions. 

5. Ability to work in a stressful/crisis oriented environment. 

6. Knowledge of domestic violence dynamics. 

7. Ability to meet deadlines. 

8. Excellent computer skills. 

9. Ability to articulate the program philosophy.

10. Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.

11. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation). 

MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: High School Diploma or GED required

MINIMUM EXPERIENCE REQUIREMENTS:  Experience working in an office environment, preferably for non-profit social services.