NAYA Family Center seeks an organized and capable social services or housing professional to join our Home Repair Team. This role is responsible for a portfolio of 20 to 30 homes whose owners need assistance with coordinating critical home repairs (e.g. roof leaks, window leaks, heat or hot water problems, mold). The mission of the Home Repair Team is anti-displacement, in other words, helping homeowners, many of whom are elderly, stay in their homes.

This is an excellent role for an experienced social services professional who has interest in learning how to work with contractors. You don’t need to have prior repair or contractor experience, but you do need to have a strong interest in learning the language of HVAC, construction and other trades. 

NAYA offers exceptional benefits, including free medical, dental and vision insurance for employees (and low cost care for family members), 401(k) retirement plan with 6% match, paid vacation and paid holidays. 

This is a full-time, exempt role with work hours of 9 am to 6 pm with a one hour unpaid lunch. This role will work primarily from the NAYA Family Center at 5135 NE Columbia Boulevard, Portland, but will make significant home visits across Multnomah County using a NAYA vehicle or your own car (mileage reimbursed).

Starting salary is $60,000 to $65,000 per year.

Who You Are

• You have worked in a client-facing social service role for at least four years.
• You are a detail oriented person. You sweat the details so that work is done right the first time.
• You connect authentically with elders, who will be the majority of the homeowners you will assist.
• You aren’t afraid of being in working class neighborhoods and entering the homes of your clients. 
• You have your own car and a current Oregon or Washington driver’s license and the ability to be insured under NAYA’s liability insurance policy, i.e. no more than one major driving violation in the last three years.
• You have experience or a strong interest in working with contractors and learning their language. When you have something to repair at home, you know how to use YouTube.
• You are an exceptional project manager. You always have a plan, and you always meet your deadlines.
• One of your best skills is your ability to treat those who live in poverty with deep dignity.
• You are self aware. You are able to listen well and center others. 
• You prefer a team environment at work, rather than working alone. You get along with absolutely every one at work.
• You are extremely good at keeping your coworkers and your boss in the loop. You will be out visiting clients for much of the week, so you will need to schedule regular time for updating your team and your boss.
• You don’t hesitate to roll up your sleeves and pitch in, even when it’s not your job.
• Ideally, you have work or lived experience in the Native community.

What You’ll Do

• Manage a client portfolio of 20 to 30 homeowners whose homes need major repairs. Some examples are roof leaks, window leaks, heat or hot water problems, and mold. 
• Visit homes, make initial assessments of repairs needed and partner with the homeowner to decide which repairs will be prioritized.
• Match the repairs needed with the appropriate program, e.g. Portland Housing Bureau Home Repair Grants, Healthy Homes 
• After determining which funding program can be accessed, select a contractor to do the work.
• Visit the home before and after the repair to make sure that the contractor adequately completed the job.Help NAYA maintain a list of BIPoC owned contractor companies and other contractors from backgrounds that have been historically marginalized.
• A significant portion of this job is establishing a positive relationship with the homeowner. Many homoeowners lack trust in people and programs that purport to help them. You will be meeting with clients in their homes and providing not just repair expertise, but also social interaction. 
• Log client and project data to our case management system every day, immediately after your interactions, so that you don’t forget any aspects. Be very disciplined about logging your interactions immediately after meeting with each client.
• Write and submit monthly reports to funders.

Read the full job description.

Questions? Want to chat about this role before you decide to apply? Contact Annessa Hartman, Community Wealth Building Manager or Michelle Valintis, NAYA Recruiter.