The Deputy Program Manager (DPM) will provide direction and oversight of a multi-functional service contract for a federal library in the Washington, D.C., area. The selected candidate will exercise independent judgment and analytical skills to solve complex and unusual managerial and technical problems about the ongoing functioning of an extensive, complex, multi-site federal library and knowledge management program. The DPM will provide direction and management of technical and reference service programs and will be responsive to quality assurance policies, development, and implementation of procedures, processes, programs, and practices. The DPM will work under the direction of the Program Manager to ensure the program meets all service levels for quality, timeliness, and quantity. 

• Provides management and technical direction for the program and internal planning, guidance, and management structure for tracking the accomplishment of work assigned.  
• Assists the Program Manager with contract-level projects.  
• Provides direction and oversight to working supervisors, team leaders, or staff in other leadership positions. 
• Organizes, directs, and coordinates planning and production.  
• Oversees tasks, projects, or task orders that vary in size and complexity, with staff ranging from only a few to 30 or more employees.  
• Ensures maximum effectiveness in the use of resources.  
• Provides innovative management solutions to clients.  
• Leads or assists with all staffing-related activities such as recruitment, orientation, training, staff production, counseling, remediation, evaluations and performance appraisals, and voluntary or involuntary separation.  
• Assists Program Manager in providing innovative management solutions to clients. Contributes to new initiatives or projects, for example, contributes to formal training initiatives for new examiners.  
• Assists Program Manager with the development of plans to address workload spikes.  
• Provides input for reports and other deliverables.   
• Works with clients on the evolution of performance standards for various activities, including information or technical research, library services, instructional design, and records management. 
• Provides support for marketing and outreach activities and informal and formal events with clients and staff.  
• Meets routinely with Government and contract staff. 
• Preparing for, attending, and following up on these meetings may consume as much as 50% of the average week.  
• Assists the Program Manager with confirming that new projects or initiatives fall within the level of effort.  
• Communicates client expectations to contract staff.

• Master's degree in Library Science from an ALA-accredited institution
• Minimum 5 years in a government contracting environment, preferably in a library, knowledge management program, or information center
• Minimum 4 years of demonstrated management experience managing service level agreements, quality assurance, planning, processes, and related tasks
• Minimum of 5 years' experience working with knowledge management tools, libraries, or digital archives.
• Project Management Professional (PMP) Certification or similar is strongly preferred.

Physical Requirements

• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork. 
• Occasionally lifting of items weighing up to twenty-five (25) pounds such as files, books, and other materials.

BENEFITS

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.