Job Title:                   Outpatient Clinical Manager

Job Classification:   Exempt

Supervisor:              Director Outpatient Clinical Services

Location:                  On Site (Virginia/Hibbing MN)

Status:                      Full-Time

Pay Band:                $74,880.00-$99,840.00 (Pay band 11)

Benefits:                   Including but not limited to: Medical, Dental, Life, 401k, PTO

Job Summary:

The Outpatient Clinical Manager provides leadership to ensure highly effective and operational practices in all domains: Client outcomes, People and Stewardship within outpatient clinical services. The Outpatient Clinical Manager ensures compliance with all pertinent regulatory standards and RMHC policies and procedures within outpatient clinical services. The Outpatient Clinical Manager collaborates with agency leaders to provide well-coordinated and effective services to the people we serve.

Essential Functions:

• Organize program needs in accordance with the mission and goals of the agency with direction from Outpatient Clinical Director.
• Manage programs encounter targets.
• Collaborate with internal and external partners in the management and report grant data.  
• Communicate and direct program staff sufficiently to ensure program alignment with RMHC Mission, Vision and Values
• Ensure proper orientation and on-going training of all staff associated with the programs assigned in partnership with the Outpatient Clinical Director.
• Coach and manage staff to meet job requirements such as timely documentation, quality standards, and compliance. This would include utilizing systems to manage/pull high quality data.
• Provide effective collaboration with colleagues to provide care coordination across programs.
• Manage oversight of scheduling and staffing based on program needs and financial sustainability.
• Complete performance appraisals annually for direct supervisees
• Build and maintain positive working relationships with outside agencies and partners.
• Support program employees by removing barriers to effective service delivery.
• Partner with clinical leadership to ensure compliance with all pertinent clinical standards, including state and federal statutes, certifications, and licensure requirements.
• Work across agency departments, practicing positive partnership, to ensure continuity of care, appropriate utilization of resources and to accomplish agency objectives.
• Work in collaboration with the billing department to ensure services meet reimbursement requirements.
• Actively participate as a member of the Management Team to ensure program alignment with RMHC Mission, Vision and Values.
• Network with key community customers and partners; ensure program meets existing needs and identify potential future growth /change opportunities. 
• Hold a minimum of 10 client contact hours per month (caseload)
• All other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Minimum Qualifications:

• Master’s degree or equivalent in Psychology or related behavioral health field
• MN state licensure (required)
• Has at least 2 years of supervisory/management experience
• Valid Minnesota driver’s license, ability to pass applicable background checks.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Adequate level of vision to use computer terminal.
• Sufficient hearing to accurately record information received verbally.
• Articulates the English language in a manner that is sufficiently clear to be easily understood.
• Maintain an acceptable level of professional appearance.

EOE/AA