The Federal Savings Bank, a national bank specializing in residential mortgage lending, is hiring an experienced Credit Operations Supervisor to join our team based in our Chicago, IL corporate headquarters. This is a leadership position for the operational side of the Portfolio Loan Team. Relevant experience in loan maintenance, escrow disbursement, loan payoffs, and reporting are required.

This position is based in the Logan Square neighborhood in Chicago, IL and requires the ability to work a hybrid schedule (3 days/week in office). Qualified candidates should reside a commutable distance at the time of application.

What We Offer:

• PTO that increases with length of employment
• Company culture that fosters work/life balance
• Health, Dental, and Vision insurance plans
• FSA and HSA plan options
• Company-paid life insurance
• 401k with partial match
• In-house virtual training opportunities to broaden your industry knowledge
• Career advancement
• Big bank capability, small-bank feel

Duties and Responsibilities:

• Training new hires and staffing
• Interface with auditors
• Handling escalations including updating Credit Disputes through E-Oscar
• Provide support to all assigned areas of the department, acts as a backup for various loan department positions and functions
• Create and Follow policies and procedures that supports the Bank’s goals and values
• Prepare reports for Senior Management and Board of Directors using Cleartouch, DOMO, various Microsoft Office Products. 
• Familiar with Financial Institution Credit and Underwriting
• Supervise team responsible for:
• Loan Boarding
  • Book New Loans/Renewals on Fiserv
  • Audit Fiserv to ensure loan booked properly
  • Setup and Audit Loan File
  • Loan Maintenance
  • Ensuring proper notices are sent to the borrowers (billing, late, ARM etc.)
• Loan Billing
  • Ensure Fiserv is sending all statements out; reviewing them for accuracy
  • Make sure payments are promptly posted, especially when rate changes are upcoming
• Escrow
  • Set up in Cleartouch
  • Ensure monthly reports show when disbursements are required
  • Disburse escrow funds prior to due date
  • Annual Analysis: review the Annual Summary Statements prepared by Fiserv, including any refund checks
• Loan Payoffs
  • Prepare payoff statements within loan policy timeline
  • Apply payoff funds
  • Issue refunds
  • Prepare releases
  • Send Canceled Loan Documents to borrowers

• Bachelor's degree in Accounting or Finance
• 5+ years experience related experience in loan operations
• Fiserv Cleartouch software experience strongly preferred
• Proficiency in Microsoft Office, particularly in Excel
• 3+ years in leadership at a financial institution
• Ability to demonstrate professionalism when responding to deadlines and matters of urgency
• Creative problem-solver
• Autonomous and internally motivated
• Must be resourceful in utilizing tools and information available
• Ability to thrive in minutiae/highly attentive to details
• Communicate with ease with various levels of leadership
• Favorable credit and background required

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.