To Apply: 

Screening of complete applications will begin immediately and continue until the position is filled. 

Job Title: Director of Finance and Operations Department: Administrative

Reports To: Executive Director MA Status: Full Time, Exempt

Compensation: $100,000-$115,000 annual salary 

Benefits: as eligible

REACH Beyond Domestic Violence is a non-profit organization providing safety and support to survivors of abuse while engaging communities to promote healthy relationships and prevent domestic violence. Our programs include 24-hour hotline services, emergency shelter, support groups, legal advocacy, specialized children’s services, community-based survivor advocacy programs and community education and training.

At REACH, we believe that the way we do our work matters. The respectful, equitable relationships we work for in the world have to start with us. We do this work because we believe change is possible. We work with communities and individuals to change social norms and systems of oppression to prevent and ultimately end domestic violence.

As an organization, we've made a strategic, values-driven decision to invest more deeply in our employee benefits plans, while keeping salaries above average for our sector and region. This approach aligns with REACH's values by supporting equity and well-being for all staff, while still providing a total compensation package for leadership positions that is highly competitive when our generous benefits and flexibility are factored in.

Programs + Services 

The range of programs and services that REACH provides is both broad and deep; it is both a service provider and a movement-maker. REACH’s hotline and shelter serve survivors from Massachusetts and surrounding states. REACH serves all survivors regardless of race, ethnicity, immigration status, gender identity or expression, sexual orientation, religion, or income level. All of REACH’s support services are completely confidential and free of charge to individuals. 

Emergency Shelter

REACH’s eight-room emergency shelter is a place where survivors can feel safe, join a supportive community, and begin the process of recovering from abuse and starting over. REACH does not place a time limit on how long guests may stay at the shelter, since recovering from trauma is an ongoing process and each person’s emotional, familial, and financial situation is different.

REACH’s services are always in demand, as there are only 200 domestic violence shelter beds in the entire state. REACH also provides a 24-hour, toll-free hotline, answered by staff and volunteers every day of the year. 

Community-Based Advocacy

REACH’s community-based advocacy program serves more than 300 survivors each year, providing both compassion and practical help to survivors who need to stay in their communities, often continuing to live with their abuser. This includes legal consultation, logistical help with housing, job applications, safety planning, and other practical needs, as well as therapeutic support. REACH also offers ongoing support groups in English and Spanish. 

Children’s Program 

REACH supports the healing process of children in the shelter and in the community through discussion, play, and art therapy with its child/youth program. Individual counseling, advocacy, and group sessions help children process what has occurred in their lives and understand that the violence is not their fault. REACH works with each child to explore and voice their fears, concerns, and feelings of guilt, shame, and anger.

Education + Prevention

REACH believes strongly that the best way to eliminate domestic abuse is to prevent it from happening in the first place. Its education and prevention programs are at the forefront of this critical effort and work to change cultural norms and increase understanding of healthy relationships. REACH trains first responders, medical professionals, social service agencies, faith organizations, and middle, high school, and college students and their teachers. REACH was among the first domestic violence organizations in Massachusetts to have youth-focused prevention programming, and it is often enlisted by schools and other organizations to lead trainings for students, teachers, and school staff. REACH helps convene community groups that want to bring prevention messages to their towns, including innovative and empowering initiatives such as its Survivor Speakers Bureau, which trains survivors that have utilized REACH’s services to engage community members in discussions about domestic violence. Its prevention work, as well as its inclusive approach to services, is part of what distinguishes REACH.

Administration, Governance + Finance

In addition to the Executive Director, REACH is led by a talented Executive Staff that includes the Director of Development, Interim Director of Finance and Operations, and Director of Program Management. These staff members support an enthusiastic team of 32 committed professionals driving transformative impact toward our mission. A dedicated 14-member Board of Directors supports the organization.

Through strategic planning and resource deployment, as well as generous support from donors and funders, REACH is fortunate to be on strong financial footing. The organization has an annual operating budget of $3.5 million. Approximately 55% of the budget comes from state, local, and federal funding, 31% from corporate and foundation funding, and 14% from event fundraising and in kind.

Position Summary

The Director of Finance and Operations (DFO) is a pivotal leadership role responsible for overseeing the financial management, operational effectiveness, and administrative functions to support the organization's mission of promoting healthy and safe relationships and providing support to survivors of domestic violence. This role plays a critical part in aligning financial planning and resource allocation with organizational goals, ensuring operational efficiency, and fostering a supportive, respectful workplace culture. The DFO leads strategic financial decision-making, human resources management, facilities operations, and compliance to create an environment that upholds the values of equity, collaboration, and care.

The ideal candidate will bring a blend of financial acumen and operational expertise. While prior experience in the domestic violence field is not required for this position, a commitment to social justice is a core to REACH’s mission and to success in this role. This person will contribute to the organization's efforts to create systemic change and empower individuals and communities. This person will be an empathetic, results-oriented leader who fosters teamwork, engages the community, and upholds the organization’s values in all aspects of their work.

Key Responsibilities

Key responsibilities for a Director of Finance and Operations at an organization like REACH, whose mission is to support domestic violence survivors and foster healthy relationships, include:

Financial Stewardship Aligned with Mission

• Oversee budgeting, financial planning, and resource allocation to support REACH’s mission of fostering safe and supportive environments for survivors.
• Provide financial guidance to ensure that resources are managed responsibly and align with the organization’s goals of community and individual support.
• Report on financial health to the leadership team and board to support strategic decision-making and long-term sustainability.

Operational and Administrative Leadership

• Oversee daily operations to ensure all functions are executed efficiently, professionally, and aligned with REACH’s core values of respect, kindness, and collaboration. Responsibilities include allocating resources effectively, supporting office management needs, and implementing organizational policies with consistency and care.
• Oversee facilities, contracts, and administrative processes to maintain a safe and welcoming environment for survivors, staff, and volunteers.
• Help to develop policies and operational practices that reflect REACH’s commitment to equitable relationships and the well-being of all team members.

Human Resources and Staff Development

• Supervise and support the HR Manager, whose functions include payroll, benefits, and employee relations, to create a supportive, respectful workplace that honors the unique contributions of each individual.
• Support recruitment and retention strategies that reflect REACH’s dedication to building a caring, collaborative team grounded in values of self-care and mutual support.
• Support staff growth and well-being through professional development, regular feedback, and fostering a work environment that prioritizes self-care and mental wellness.

Community Engagement and Collaborative Practices

• Act as a liaison with partners, funders, and the community, reflecting REACH’s collaborative spirit and commitment to a movement against domestic violence.
• Support efforts to engage and educate the community on healthy relationships, coordinating with other leaders to align resources and programs with the organization’s vision.
• Uphold REACH’s values in all interactions, promoting respect, equity, and kindness in external and internal partnerships.

Risk Management and Compliance

• Ensure that all financial, legal, and operational aspects comply with relevant regulations, safeguarding the organization and its mission.
• Oversee contract management and insurance, as well as safety protocols, to ensure a secure environment for clients and staff.
• Implement systems that mitigate risks and support transparency, accountability, and ethical practices across all organizational activities.

These responsibilities reflect a deep alignment with REACH’s mission, values, and commitment to transformative change for survivors and the community.

POSITION REQUIREMENTS

Core skills essential for a Director of Finance and Operations include:

• Financial Acumen: Expertise in budgeting, forecasting, financial planning, and reporting. Proficiency in accounting software (e.g., QuickBooks) and experience with audits, compliance, and financial strategy are key.
• Analytical and Strategic Thinking: Ability to analyze data, interpret financial trends, and make informed decisions to align financial resources with organizational goals. Strategic planning skills help in setting long-term goals and managing resource allocation.
• Leadership and People Management: Experience in leading teams, managing diverse staff, and fostering a positive work environment. This includes managing performance, providing guidance, and developing the operations team.
• Operations and Project Management: Skills in streamlining operations, overseeing facilities management, and managing vendor relationships. Project management skills ensure efficient handling of multiple responsibilities, from supporting IT systems to managing facility upkeep.
• Human Resources Knowledge: A solid understanding of payroll, benefits administration, employee relations, and regulatory compliance within HR policies. Familiarity with labor laws and employment practices is essential to effectively support the HR manager in overseeing these areas.
• Communication and Collaboration: Strong verbal and written communication skills to engage with executive leadership, board members, and staff. Ability to present complex financial information in accessible terms is crucial for decision-making and stakeholder engagement.
• Adaptability and Problem-Solving: Ability to navigate dynamic environments, adapt to change, and solve complex operational issues effectively. Being resourceful and resilient is key, especially in nonprofits or fast-paced settings.
• Commitment to Organizational Values: Especially in mission-driven roles, a commitment to the organization’s values—such as equity, diversity, and inclusion—helps foster a supportive workplace culture and aligns operations with core mission principles.

Qualifications

Qualifications for a Director of Finance and Operations at an organization like REACH, with a mission to support survivors of domestic violence and promote healthy relationships, would likely include:

Educational Background

• Bachelor’s degree in finance, business administration, accounting, or a related field or relevant certification (e.g., CPA, CFA) is a plus.

Professional Experience

• Minimum of 5-7 years in financial management and operations, ideally in a nonprofit or mission-driven organization focused on social services or community support.
• Demonstrated experience with budget development, financial analysis, and financial reporting to support strategic goals and resource allocation.
• Experience supervising or supporting HR and people management, with a proven ability to cultivate a respectful and supportive workplace culture that prioritizes employee well-being and fosters collaboration.

Commitment to Mission and Values

• Deep commitment to REACH’s mission of supporting survivors and promoting safe relationships, with an understanding of the complexities around domestic violence and social justice.
• Alignment with REACH’s core values, including collaboration, equity, and empathy, with a dedication to fostering a workplace rooted in respect, kindness, and mutual care.

Leadership and Interpersonal Skills

• Strong leadership abilities, with a focus on collaborative, inclusive management that encourages teamwork and values each staff member’s well-being.
• Excellent communication skills, with the ability to effectively engage and motivate staff, interact with stakeholders, and present financial information clearly to diverse audiences.

Operational and Analytical Skills

• Proficiency in managing day-to-day operations, including facilities, IT, and administrative functions, ensuring a supportive and efficient work environment.
• Strong analytical skills for financial planning and risk management, ensuring sound decision-making that aligns with REACH’s mission and strategic goals.

Community Engagement and Advocacy

• Experience or understanding of working within a social justice framework, with the ability to advocate for organizational values and engage with community partners in support of REACH’s vision.
• Sensitivity to issues surrounding trauma, domestic violence, and equity, with an ability to model compassionate, respectful engagement with clients, staff, and community members.

These qualifications would ensure the Director of Finance and Operations can effectively support REACH’s mission and foster a workplace culture that values safety, inclusivity, and collaboration.

This leadership person requires a proven ability to manage multiple tasks under time restraints, with a high degree of accuracy. This champion requires the ability to exercise high ethical standards, express a respectful attitude towards all, and practice an inclusive and considerate attitude at all times.

Language Skills

Excellent written and oral communication skills; candidates are required to communicate in English at a professional level. Proficiency in Spanish and/or Haitian-Creole are highly encouraged to apply. Ability to read, analyze, and interpret program grants & data reports. Ability to effectively present information and respond to questions from supervisors, peers, the general public, etc. Excellent public speaking skills required. 

Computer Skills, Certificates, Licenses, & Registrations

Proven ability to work with a variety of programs including Word, Excel, Client Databases, etc. Domestic Violence Counselor Certificate (or REACH will train to attainment after hire). Valid Driver’s License required and current vehicle registration. Other mandatory certifications as needed.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to operate a computer and telephone. Employee may be required to help move small items less than 20 lbs. REACH is dedicated to providing safety, hope, healing, and empowerment for survivors of domestic abuse. 

Benefits 

Comprehensive benefits package options including: 

• Generous PTO, health, dental, vision, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Dependent Care Account (DCA), retirement plan with employer matching up to 3% of salary contributed, and life insurance. 
• 20 Days (4 weeks) of Paid Vacation Time, 25 Days (5 weeks) after 3 years of employment.
• A 4-week paid sabbatical, in addition to vacation time, is available to full-time employees after 7 years of employment.
• 12 Days Paid Sick Time and 11 Paid Federal Holidays.

Equal Employment Opportunity

REACH is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation, or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

Intent of Job Description

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.