Position Summary:

Delivers excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. 

Essential Functions:

1. Greet every member throughout the facility, preferably by name.
2. Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
3. Interviews and/or tours prospective members; sells memberships.
4. Builds relationships with members; helps members connect with one another and to the YMCA.
5. Registers members for programs and membership and accurately enters transactions using DAXKO computer system.
6. Handles and resolves membership concerns using positive can do attitude and exercising good judgment-making skills.
7. Informs supervisor of unusual situations or unresolved issues.
8. Prepares incident/accident reports per established Y risk management procedures.
9. Applies all YMCA policies dealing with member services. 
10. Attends staff meetings and stays up to date on all programs and events at or associated with the Y.
11. Distributes locker keys, towels, and sports equipment.
12. Conducts Aquatic/Locker Room checks.
13. Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as needed.
14. Other duties as assigned.

YMCA Competencies (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. 

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

1. Certifications required within 30 days of hire: CPR/AED, and First Aid. 
2. Excellent interpersonal and problem solving skills.
3. Ability to connect with people of diverse backgrounds.
4. Previous customer service, sales or related experience.
5. Maintains a professional appearance and communication skills.
6. Basic knowledge of computers.
7. Display ability to learn and understand DAXKO computer system.
8. Completion of all required safety trainings.

Physical Demands:   

Frequent sitting, standing, and walking for extended periods of time.

Occasional push/pull/carry/lift up to 25 lbs.

Ability to respond to emergency situations.