At Healthy Alliance, our purpose is to improve health and empower the underserved. Every community has its own needs, affecting the health of those who live, learn, work, and play within them. Our network brings together organizations, big and small, to coordinate and collaborate so that all communities have reliable access to the resources they need. Why? Because every New Yorker deserves the same opportunity to be healthy.  

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region, Central NY, and North Country under New York’s 1115 Waiver Amendment’s SCN & Health-Related Social Needs (HRSN) Program, we are responsible for ensuring that there is a seamless, consistent end-to-end process for HRSN screening, navigation, and the delivery of HRSN and other services to thousands of Medicaid Members. Transformative in nature, this novel Program will further sustain our mission of advancing health equity within and across historically marginalized communities. 

As a 2019-2024 Albany Business Review’s Best Places to Work and a 2021-2024 Modern Healthcare’s Best Places to Work in Health Care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy, mastery, and purpose, we believe our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team. 

Why You Should Join Healthy Alliance 

We offer amenities, professional development opportunities, events, and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include: 

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire, including but not limited to medical, dental and vision, group short-term disability and life insurance with buy-up options, flexible spending and HSA company-contributed accounts, and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety, respect, employee engagement, recognition, and diversity
• Salary range: $101,600-$116,840 per year, commensurate with experience

 Who You Are 

The Performance Manager is responsible for providing day-to-day oversight of the Performance team to ensure Healthy Alliance’s successful implementation and execution of terms identified under New York’s 1115 Waiver Amendment’s SCN & HRSN Program and contracts; the Quality Plan; and organizational performance of partners in meeting Network Standards. This role ensures community members and partners are well supported for network optimization and growth.  

We are looking for someone in the Central New York Region

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties assigned. Responsibilities and activities may change at any time with or without notice.

 What You’ll Do 

• Oversee and direct the daily functions of Performance Consultants (PCs), as defined by an established Internal Quality Committee (IQC) Quality Plan and Network Standards.
• Manage partners, including but not limited to assisting training activities for new and existing user groups to support network adoption, optimizing platform usage and contract management activities for members and network partners, and supporting remediation efforts for any identified improvement opportunities.
• Engage with partners in a consulting role to understand their current processes and make recommendations for areas of improvement, in collaboration with PCs and Cross-Functional teams, to optimize use of the platform and support network health.
• Collaborate on strategic opportunities with other members of the Leadership team to further enhance service delivery excellence.
• Collaborate with external stakeholders support of contract deliverables, including but not limited to Managed Care contracts and other funding sources.
• Review opportunities and offer solutions to expand service types by geography.
• Work with the Network Development team to recruit organizations to fill service gaps.
• Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with Network Development and Referral Coordination Center (RCC) teams as needed.
• Maintain a pipeline of potential Healthy Alliance partners and regularly report status, including announcing new partners, partner successes, and other partner updates in the monthly newsletter to inform the network of ongoing growth.
• Evaluate partners’ effective use of the Healthy Alliance Integrated Network (ecosystem and SCN) and Services through collaborative quality improvement reviews with the RCC Manager, Lead Navigator, and Lead PC.
• Host regularly scheduled meetings and training sessions in collaboration with the Performance team.
• Analyze partner-level performance data for trends and opportunities, providing recommendations to our Performance and Network Development teams.
• Assess and report on partner effectiveness and efficiencies to the Performance Director and Leadership team.
• Monitor partner-level adherence to Network Standards, compliance with established IQC Quality Plan, New York’s 1115 Waiver Amendment’s SCN & HRSN Program requirements, and contracts.
• Maintain consistent communication with the Leadership team regarding potential risks that require further engagement or escalation.
• Develop and maintain materials/collateral to support effective partner communication.
• Demonstrate a customer-first mindset and presence on all partner and stakeholder?interactions.
• Learn and stay current on Healthy Alliance’s Solutions Suite.
• Work collaboratively with other internal teams as well as Unite Us Account Managers and other critical vendors.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Offers of employment are contingent upon a satisfactory background investigation including OIG List of Excluded Individuals and Entities (LEIE) and state Medicaid exclusion lists. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Physical requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@healthyalliance.us

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal, state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment. Healthy Alliance is an At-Will Employer