JOB SUMMARY

The Literacy Associate works in the Literacy Center in the Redding branch of Shasta Public Libraries. The Literacy Associate is responsible for performing a range of receptionist, clerical and administrative tasks to support tutors, learners, the Literacy Coordinator, and daily operations in an office setting. 

Because the Literacy Associate works closely with learners, tutors, and the general public, a customer-oriented approach is essential. An ideal candidate will be friendly and have good people skills, while also having the ability to prioritize tasks and stay organized.  

Employment Type: Part-Time, Non-Exempt 

Hours Per Week:  20

Work Schedule: Monday-Friday 9am to 1pm or Monday-Thursday 9am-2pm

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.  

• Answer the phones, taking messages, and responding to questions about the program.
• Greet people as they come in to the literacy center and provide general support and explain the program to visitors
• Organize and schedule appointments and meetings
• Set up weekly schedules for learners and tutors to meet in the library
• Conduct learner interviews/intakes
• Assist in the preparation of regularly scheduled reports
• Filing program-related forms and reports
• Maintain communication and contact lists
• Act as a point of contact for learners and tutors in the program
• Help plan and organize events
• Use a computer to write and distribute email, correspondence memos, letters, faxes, and track data from the program. 

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• A high school diploma or equivalent. (Preferred A.A.)
• Excellent written and verbal communication skills
• Strong communication and people skills
• Proficiency in MS Office and Google Suites
• Working knowledge of office equipment, like printers, scanners, and computers
• Strong organizational skills with the ability to multi-task
• Excellent time management skills and the ability to prioritize work
• Ability to work independently or on a team as needed

BENEFITS

• Tuition Reimbursement 
• 401(k) Plan 
• Employee Assistance Program  
• Employee Referral Bonus Program 
• Sick leave 
• Vacation leave 
• Holiday Pay 

PHYSICAL REQUIREMENTS

• Must be able to move from place to place within the location, lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.