The IT Associate will provide customer service-oriented technical support, ensuring the total functionality of IT equipment utilized by company staff and library patrons. The IT Associate ensures the quality and accuracy of their work to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.

Employment Type: Part-Time, Non-Exempt

Hours Per Week: 20

PRIMARY RESPONSIBILITIES 

• An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provide IT support for library staff
• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users
• Provide networking support
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests, monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions
• Effectively communicate with manager, staff, and end users regarding unresolved problems
• Other duties as assigned

• High School diploma or equivalent, an associate degree in computer technology, or a certificate reflecting training in the field are preferred.
• Able to communicate with diverse populations, English/Spanish bilingual a plus.
• Possess good written and oral communication skills.
• Basic knowledge of computer networking, hardware, and software systems.
• Basic knowledge of Windows Administration, including GPO.
• General knowledge of computer troubleshooting.
• Ability to provide instruction in essential computer use, such as hardware and software.
• General knowledge of networking principles, Windows backup, and imaging procedures.