As a Front Desk Agent you will represent our brand to our guests throughout all stages of their stay. We believe in modern design, interesting elements, simple + clean lines, sustainability, equality, and the highest quality of service and amenities.

As a Front Desk Agent, you will perform many duties, including but not limited to:

• Answer telephone and emails to make hotel and spa reservations, take deposits and answer inquiries.
• Use proper telephone and email etiquette. Must be sales-minded. Present options, alternatives and use suggestive selling techniques to promote other services and offer assistance in making choices.
• Know how to use front office computer, reservation software and equipment.
• Know room locations, types of rooms available, room rates, activities, services and amenities of the property.
• Read reservation notes and accommodate VIPs and special requests before guest arrival.
• Perform room checks upon guest departures to check for left items, collect menu cards, add purchased items to guest’s accounts and send/print final guest statement.
• Perform quality assurance checks, prepare handwritten notes and setup rooms before arrivals. 
• Take final payment and register guests upon check-in. Confirm that all information is correct in our system. Communicate property policies, give property tours and escort guests to their rooms.
• Plan, prepare and execute breakfast delivery.
• Maintain the cleanliness and neatness of the front desk area, lobby and kitchen.
• Replenish honor bar and pool amenities.
• Follow proper opening and closing procedures.
• Take thorough notes and communicate clearly with other staff members. Strive to set your coworkers up for a successful shift.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashiering tasks like bill/invoice settlement, posting charges, following up with disputes and sending final statements via email.
• Know the policies and procedures for deposits, spa bookings, cancellations, pets, extra guests, etc.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, and special requests.
• Coordinate requests for maintenance and repair work.
• Read the InnKeeper notes and communications board daily. Is aware of daily activities, special events, weddings, groups and meetings taking place in the hotel.
• Attend department meetings.
• Report any complaints, unusual occurrences, or requests to the manager.
• Know all safety and emergency procedures, be aware of accident prevention policies.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Previous hotel-related/hospitality experience desired.
• Knowledge of Google Drive, Excel, Word preferred.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
• Punctual, regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Must speak, read, write, and understand English to communicate with guests, co-workers and management.
• Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.