The Insurance Coordinator is responsible for assisting the pre-closing team with compliance reviews of our loan portfolio. This position requires a detail-oriented, deadline-driven individual who can work individually, with members of other teams, and with his/her own team to manage multiple tasks and projects simultaneously. 

Success in this position will assist in producing efficient, high-functioning portfolios ensuring accuracy and compliance while providing excellent customer satisfaction

• Work with Merchant Capital’s production team, underwriting team, closing team and insurance consultants during the prefunding insurance review process
• Assist team members when engaging consultants to begin the insurance review process, participate in weekly progress calls and manage timelines/deadlines for assigned tasks
• Review Loan Documents, Appraisals, Engineering, Seismic, Zoning and Phase I Environmental Reports and extract information to help determine loan/lender specific insurance requirements
• Prepare closing folder for loan onboarding and loan administration
• Review final insurance packages provided by insurance consultants for completeness and accuracy 
• Onboard new loans in the servicing system and prepare the documents for hand-off to the insurance renewal team
• Compile data samples for department and/or lender audits, as requested by manager
• Assist team members with administrative tasks including data entry and keeping records/reports up to date

Expected Experience, Skills and Education:

• Bachelor’s degree, preferably in the business or finance areas; or insurance related industry designations or equivalent experience
• Insurance experience, preferred but not required
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions
• Requires excellent communication skills, written and oral, through all levels of the organization
• Must possess strong organization and communication skills with a focus on accuracy and attention to detail
• Must demonstrate the ability to successfully schedule own workload to meet multiple deadlines 
• Possess the ability to prioritize workload according to risk and urgency
• Ability to work well as part of a team while also capable of self-motivation and strong individual performance
• Provide premier customer service to investors, borrowers, agents and co-workers
• Ability to maintain a positive attitude in all situations
• Requires high level of computer proficiency in Microsoft Office, specifically regarding Outlook, Word and Excel
• Ability to adapt in high volume situations

ABOUT MERCHANTS CAPITAL

With over 30 years of success built on putting people first, Merchants Capital is a proven leader in financing for multifamily housing nationwide. Our licenses with Fannie Mae, Freddie Mac, and HUD/FHA, in addition to our bank’s balance sheet products, allow us to offer custom solutions with agility and ease of execution, expanding access to housing in meaningful and impactful ways. Recognized as a top five affordable lender, Merchants Capital pairs our comprehensive debt offerings with in-house tax credit equity to provide a one-stop-shop for developers and owners. To learn more about Merchants Capital, visit www.merchantscapital.com.