Job Description
The primary responsibilities of an Asset Management Documentation Specialist entail performing as a department subject matter expert in identifying causes of title difficulties and pursue the best course of action to resolve Repossession title issues. Duties performed include: manage on a daily basis a large inbound/outbound volume of internal/external communications; identify in real time the best approach to processing a repo Title whether by title packet or Repossession Affidavit, timely release of repo title documentation to the asset remarketing service, resolve title matters that prohibits the processing of a repossession title, prepare additional documentation needed in the repossession process, thorough understanding of the Tracking process of recovered Assets and informal training and guidance to the entire Asset Management Team as well as champion new productivity-enhancing processes and technologies The Asset Management Documentation Specialist will be expected to produce a minimum agreed upon quantity and quality of daily deliverables (e.g., current repo title tracking, timely response to requests and error-free correspondence) as well as surpass monthly production objectives agreed upon with the Asset Manager. 

Manage Processing of Repo Title

• Research, investigate and understand complex/difficult title issues prohibiting the processing of a Repo Title.
• Perform Asset Management tasks using all methods of contact and correspondence such as emails, phone calls, text messages and letters, always in accordance with industry standards and AmurEF’s internal guidelines.
• Thoroughly perform preparation of Repossession Titled Assets by obtaining and preparing necessary documentation to move forward with the remarketing of Asset.
• Utilize third-party services for release of a Title as needed in a repossessed asset.
• Preparation of Notice of Sales, Bill of Sales and any necessary documentation needed to accompany the title packet.
• Develop situation-specific action plans to cure special title situations.

Preparation of Repo Title Documentation

• Create accurate, complete and timely Repossession Affidavits for title processing.
• Prepare full Repo Title Packets in an accurate and timely manner to ensure receipt of Repo title allows for quick remarketing of asset.
• Ensure title requests are completed daily.
• Maintain and update tracking information for quick reference on status.
• Note, file and scan all correspondence accordingly in AmurEF’s file management systems.

Reporting

• Consistently, clearly and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy.
• Ensure all Customer information is complete and correct in AmurEF’s files.
• Prepare routine reports to identify as required repossession status.
• Work with entire team to identify broader issues that may affect the processing of a repossession title and discuss them with Management team.

Customer Service and Departmental Cooperation

• Embody a contagious positive, professional and energetic attitude to promote a high-performing, collaborative and enjoyable work environment.
• Be a model for excellent customer service skills, ability to manage conflict and negotiate successful outcomes.
• Mentor and assists team in handling effectively difficult or complex accounts and situations, leveraging technical knowledge, proper procedure and own experience.
• Be always available to provide formal and informal advice to ensure positive transaction-specific outcomes and overall Department results.
• Assist in facilitating staff training and coaching plans as directed by Asset Manager.
• Take on as needed any Departmental overflow work.

Education and Training Guidelines

• High School diploma or G.E.D. certificate
• Prefer three (3) to five (5) year’s work experience in commercial Title and/or customer service.

Skills and Abilities

• Self-disciplined and capable of identifying, prioritizing and completing critical tasks independently, creatively and always with a sense of urgency.
• Strong, communication, problem-solving, negotiation and analytical skills.
• Timely decision-making ability.
• Fully proficient in the knowledge of Asset Management processes and procedures.
• Highly proficient in MS Office, including Excel, Word, and Access, as well as Internet-based solutions and AmurEF platforms (e.g., Lease Plus, Aspire, SSRS)
• Attention to detail and an eye for accuracy.