Purpose of the Role

The Production Manager oversees maintenance crews to ensure jobs are completed efficiently, on time, and within budget while maintaining high-quality standards. This role focuses on crew management, operational discipline, and field accountability to drive department profitability and client satisfaction. The PM plays a critical role in ensuring smooth day-to-day operations and serves as a key liaison between field teams and leadership.

Responsibilities and Routine Tasks

Crew Management and Scheduling

• Directly manage and oversee six maintenance crews.
• Develop and maintain weekly and monthly schedules, ensuring all jobs are completed on time.
• Approve timesheets and schedules, ensuring accuracy and alignment with department goals.
• Train and mentor crew members to ensure they meet performance expectations.
• Conduct regular performance reviews to track progress and address any performance gaps.

Field Operations and Quality Control

• Monitor job sites to ensure work quality meets company and client standards.
• Enforce field discipline and accountability to maintain operational efficiency.
• Identify areas for improvement and implement process changes to increase efficiency.
• Ensure all maintenance jobs are profitable and make adjustments as needed.

Materials and Equipment Management

• Manage inventory of materials, tools, and supplies to ensure crews have the necessary resources.
• Oversee the proper use and maintenance of all maintenance equipment.

Safety and Compliance

• Implement and enforce safety programs to reduce workplace incidents and ensure worker safety.
• Ensure all teams comply with company standards and industry regulations.

Profitability and Sales Support

• Analyze job performance and profitability, making recommendations for improvements.
• Support enhancement sales by identifying opportunities and suggesting upgrades to clients.
• Assist in contract renewals, providing field insights to support MOM-led negotiations.

Snow Operations

• Serve as a snow plow driver during winter operations.
• Assist in planning and coordinating snow removal activities as needed.

Skills and Expertise Required

Essential Skills

• Leadership and team management with a focus on accountability and discipline.
• Strong organizational and scheduling skills to maintain operational efficiency.
• Proficient in quality control and troubleshooting field issues.
• Excellent communication skills to coordinate with crews and leadership.

Technical Expertise

• Proficiency with LMN software and Google Suite for scheduling and management tasks.
• Comprehensive knowledge of horticulture and maintenance practices.
• Familiarity with maintenance equipment, tools, and their proper use.

Experience and Background

• A minimum of 5 years of experience in maintenance operations or a similar field.
• Proven expertise in managing crews and equipment in a fast-paced environment.
• Strong understanding of budgeting and job profitability metrics.

Work Environment

• Primarily field-based role with time spent coordinating schedules and reviewing job sites.
• Requires active participation in snow removal operations during winter months.

Performance Metrics and Deliverables

• Achievement of gross margin targets for the maintenance department.
• On-time and on-budget completion of scheduled jobs.
• High client satisfaction through quality work and timely delivery.
• Adherence to safety and compliance standards.

Professional Development and Growth

• Opportunities to advance to higher leadership roles within the maintenance department.
• Access to training to enhance leadership and technical skills.

Reporting and Accountability

• Reports directly to the Maintenance Operations Manager (MOM).
• Responsible for ensuring crews meet performance and quality standards.