InCord has an opening for a detailed-oriented Sales Coordinator. As an Inside Sales Coordinator, you’ll be the backbone of our sales function, offering direct assistance to our Sales Manager, playing a fundamental role in our overall sales operations, and providing frontline customer support. If you enjoy interacting with sales, engineering, and operations teams, this role is perfect for you. Our commitment is to deliver a service that goes above and beyond our customers’ expectations.

InCord is the leading manufacturer in the safety netting industry. We are proud to have been named a Top Workplace in CT every year since 2011 by its employees. InCord also cares deeply about our planet. InCord is Green Business Platinum Certified.

If you’re as passionate about customer satisfaction as we are, join the InCord Family.

Job Responsibilities

• Primary inside support for Sales Manager.
• Assisting the Sales Manager with quoting, sending samples, answering questions, and general customer service.
• Strong customer service and interaction with customers, providing quotes and answering questions or discussing complaints when Sales Manager isn’t available.
• Inform lead times, material availability, inventory shortage dates, and special purchasing requirements.
• Review major projects (project management) with the inside team and communicate questions, concerns, and/or recommendations to the manager.
• Exercise independent judgment, discretion, and decision-making about matters of significance regarding sales.
• Review incoming orders for accuracy before sales order entry. (required drawings,
• special order material, special lead time/shipping requirements, etc.).
• Review Sales Clerk order data entry to reduce errors and forward incomplete orders for further processing. Also Mentor Sales Clerk.
• Verify payment terms with accounting and/or note to request prepayment when necessary.
• Strong product knowledge for the division, including netting products, hardware, and general installation.
• Ability to read drawings, create simple drawings, BOM, and follow production steps.
• Initiate ISO9001 documentation per procedures and complete when necessary.
• Ongoing communication with division Assistant Production Manager to inform them of customer compliments & concerns, pending projects, and manage lead times for rush orders.

Education and Experience:

• High School Diploma, AS degree in business desired.
• 1-2 years of proven experience in customer service industries.

Knowledge and Skills:

• Experience with Microsoft Excel and Word.
• Familiarity with CRM systems is preferred. Knowledge of Salesforce is a plus.
• Good computer and keyboard skills.
• Excellent communication skills; written and verbal English.
• Strong phone contact handling skills and active listening.
• Strong math skills and accounting skills.
• Good administrative skills.

Personal Attributes:

• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and accuracy of data.
• Solid organizational skills and self-discipline
• An ability to work under pressure and meet deadlines
• An ability to work independently and as a team.
• Positive attitude and quick to learn.
• Proactive responder.
• Customer orientation and ability to adapt/respond to different types of characters.

In return, we offer:

• Rewarding and Fun Work Environment
• Medical, Dental, and Vision Benefits
• Free Disability and Life Insurance
• Profit-Sharing
• 401(k) Plan with Company Match
• Paid Time Off
• Tuition Reimbursement
• Wellness Workshops
• Volunteer and Community Outreach Opportunities
• Growth Opportunities

Location and Hours: 40 hours per week / 5 days a week in Colchester Office(s).