The Collections Documentation Specialist is responsible for executing a variety of Customer-facing as well as internal transactions to maximize AmurEF’s ability to recover contractually due payments in a fast-paced, goal-oriented Collections Department. Specific responsibilities include: addressing customer service matters regarding collections issues; processing Customer payments and payables from third-party service providers; assisting in equipment repossession and End of Term sales; executing Contract Modifications (partial payoffs, insurance payoffs, etc.) and Settlements.

The Collections Documentation Specialist will be expected to produce a minimum agreed upon quantity and quality of deliverables (e.g., daily document production volumes, error-free calculations) as well as surpass monthly production objectives agreed upon with the Collections Manager.

Major Duties and Responsibilities:

Managing Customer Documentation

• Produce, send, receive and review collections-related documents between the Customer and AmurEF. Key documents include: Insurance Claims, Voluntary Surrenders, Engine Repairs, Contract Modifications and Transfers & Assumptions.
• Note, file and scan Customer correspondence accordingly in AmurEF’s file management systems.
• Compile and analyze documentation and information received from Customers related to Modification or Settlement requests; make recommendation to Collections Supervisor.
• Timely and accurately prepare Repossession Checklists and Equipment Recovery Sheets.
• Calculate full or partial Contract payoffs for delinquent Contracts; provide related Bills of Sale and/or Account Completion letters.
• Process Charge-offs on a monthly basis and ensure they are properly reflected in the Accounting system.
• Process payable from third-party service providers and allocate expense to correct account.
• Ensure all Customer information is complete and correct in AmurEF’s files.

Customer Service and Departmental Cooperation

• Process Customer payments accurately and when scheduled; provide detailed and accurate allocations for internal reporting.
• Bill and collect Broker commission refunds for defaulted broker-originated transactions.
• Provide accurate and detailed information to the Credit Processing team for Exposure calls; record all notes into LeasePlus.
• Assist the Asset Management Department in sending out Notices of Sales (UCC-9s) and requesting Repo Titles (if applicable) once Equipment is secured.
• Facilitate the smooth and timely transition of files to the Asset Management and Legal Department.
• Take on as needed any Departmental overflow work.
• Establish and maintain effective and cooperative working relationships with Customers and AmurEF team members inside and outside the Department, especially Legal, Credit and Asset Management.

Reporting

• Consistently, clearly and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.
• Compile and deliver weekly and monthly Collections activity reports for various Departments.

Education and Training Guidelines

• High School diploma or G.E.D. certificate
• Prefer three (3) to five (5) year’s work experience in commercial collections/and or customer service

Skills and Abilities

• Self-disciplined and capable of identifying, prioritizing and completing critical tasks independently, creatively and always with a sense of urgency.
• Strong communication, problem-solving, negotiation, and analytical skills are required.
• Timely decision-making ability.
• Proficient in MS Office, including Excel, Word and Access, as well as Internet-based solutions and AmurEF platforms (e.g., Lease Plus, Aspire, SSRS)
• Attention to detail and an eye for accuracy.