We’re MindTouch, the enterprise-grade knowledge management platform. Broadcasting to you live from the heart of America’s Finest City, our goal is to help our customers help their customers with effortless self-service experiences. It’s what keeps us up at night and gets us out of bed in the morning. It all starts with good software (okay, really good software). But it’s our people, too. It takes a talented and motivated team to make the MindTouch magic happen, dedicated pros who work hard and have fun doing it. And that’s where you come in. At MindTouch, you’ll grow personally and professionally alongside a diverse and motivated group, all while helping support a vision that you can be proud of.
- Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business.
- Delivering and communicating ROI for our clients, throughout the customer lifecycle.
- Being the trusted partner for the customer on use-case and product functionality.
- Quarterbacking experiences by various cross-functional teams at MindTouch, on behalf of the customer.
- Identify and execute on all upsell and cross-selling opportunities within the account.
- Manage a portfolio of accounts, driving value and product adoption.
- Partner with cross-functional teams (Product/Services) to drive account to implementation and contract renewals/upsells.
- Develop and maintain long-term relationships from the C-Level down.
- Identify opportunities to drive and increase revenue with existing accounts.
- Educate, present and upsell MindTouch's additional products to customers.
- Develop quarterly account reviews to communicate status of customer growth internally.
- Research and become an expert in industry trends and information.
- Provide accurate revenue/opportunity forecasting.